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Cox Demands Vehicle Data from Toyota

Contact: John Sellek or Joy Yearout 517-373-8060

March 24,  2010

            LANSING Michigan Attorney General Mike Cox today issued a subpoena to gather information from Toyota Motor Sales USA of Torrence, California regarding an investigation into recent recalls and possible causes of sudden unintended acceleration.

"Michigan drivers concerned about their safety deserve answers from Toyota," said Cox. "We want to ensure that Michigan consumers received all the information they should have known about under state law, prior to purchasing their Toyota vehicles or when bringing them in for repair."

            The subpoena, filed under Section 7 of the Michigan Consumer Protection Act (MCL 445.907), requests the following information from Toyota:

         Information that Toyota may have about possible causes of sudden unintended acceleration;

         Information regarding a fatal accident in Flint, Michigan, which is currently the subject of a private law suit.  The Attorney General's office is not taking a position on the matter, but would like to review more information from the case;

         Information that Toyota turned over, or will turn over, to the National Highway Traffic Safety Administration (NHSTA) regarding possible cause of sudden unintended acceleration.      

The information must be provided to the Attorney General's Office on or before April 21, 2010.  The Attorney General is empowered to pursue civil investigative subpoenas under The Michigan Consumer Protection Act.  Toyota is cooperating with the request and the 30th Circuit Court in Ingham County signed off on the subpoena earlier today. 

Cox announced an agreement on February 26, 2010 in which Toyota will ensure owners of recalled vehicles in Michigan would be assisted during the repair process.  If customers fear driving their car to and from dealerships for repairs, Toyota will, on a case-by-case basis, pick up and return the recalled vehicle to the owner's home.  As part of these services, Toyota may drive the customer to the dealership and provide alternate transportation during repairs, which includes rental cars, loaner vehicles or taxi reimbursements.  The agreement involves the September 21, 2009 sticking accelerator pedal recall, the February 8, 2010 ABS software update recall and the February 12, 2010 Tacoma drive shaft recall.

Consumers should contact Toyota directly for information about the special transportation assistance.  They can call their local dealership, the Toyota Customer Experience Center, 800-331-4331, or the Lexus Customer Assistance Center, 800-255-3987.  Hours of operation are Monday to Friday, 8:00 A.M. to 9:00 P.M. EST and Saturday and Sunday, 10:00 A.M. to 7:00 P.M. EST.  If customers have difficulty contacting Toyota, they can also call the Attorney General's Consumer Protection Division at 877-765-8388

            The recent recalls affect the following models: 

 

Michigan residents with questions or concerns may contact the Attorney General's Consumer Protection Division toll-free by calling 877-765-8388 or by visiting our website, www.michigan.gov/ag.

       

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