Michigan customers of New Access Communications are eligible for compensation if any one of the following apply: (1) bills were paid for telephone service that was switched to New Access without the authorization of an adult member of the household; (2) bills were paid after cancellation of service with New Access; (3) savings represented by New Access at the time that telephone service was switched were not received; or (4) the terms or price of New Access services were misrepresented. New Access will have an opportunity to contest eligibility.

Eligible consumers must obtain a claim form from New Access (1-877-613-7487) or the Attorney General by August 26, 2004, and must send the completed claim form to New Access by September 15, 2004. The Settlement requires tracking of claim form requests and, therefore, the form is not available on a Web site. We ask, although it is not a requirement for compensation eligibility, that Michigan consumers send the Consumer Protection Division a copy of their completed claim form.

You may contact the Attorney General at:

Consumer Protection Division
P. O. Box 30213
Lansing, MI 48909
Facsimile 517-241-3771
Toll free 877-765-8388

A full copy of the settlement contains further details regarding the compensation program and claims process, and you should review it carefully.

New Access Communication Assurance of Discontinuance "Settlement"