February 26,  2010

            LANSING -  Attorney General Mike Cox today announced that Toyota will provide transportation assistance to Michigan consumers whose vehicles have been recalled for safety problems.  In recent weeks, Toyota issued a massive recall of over eight million Toyota and Lexus models worldwide, primarily over sudden-acceleration incidents.

"We are working to ensure that Michigan consumers receive the protection they deserve as Toyota attempts to repair cars affected by the recalls," said Cox.

Cox's office began working with Toyota officials Wednesday to ensure owners of recalled vehicles in Michigan would be assisted during the repair process.  If customers fear driving their car to and from dealerships for repairs, Toyota will, on a case-by-case basis, pick up and return the recalled vehicle to the owner's home.  As part of these services, Toyota may drive the customer to the dealership and provide alternate transportation during repairs, which includes rental cars, loaner vehicles or taxi reimbursements.  The agreement involves the September 21, 2010 sticking accelerator pedal recall, the February 8, 2010 ABS software update recall and the February 12, 2010 Tacoma drive shaft recall.

Consumers should contact Toyota directly for information about the special transportation assistance.  They can call their local dealership, the Toyota Customer Experience Center, 800-331-4331, or the Lexus Customer Assistance Center, 800-255-3987.  Hours of operation are Monday to Friday, 8:00 A.M. to 9:00 P.M. EST and Saturday and Sunday, 10:00 A.M. to 7:00 P.M. EST.  If customers have difficulty contacting Toyota, they can also call the Attorney General's Consumer Protection Division at 877-765-8388

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