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BILL SCHUETTE
ATTORNEY GENERAL
How
Information You Submit To Our Office Will Be Used
If you
submit a complaint, a copy of the complaint may be sent to the business about
whom the complaint is issued and may be sent to other governmental agencies for
their review. Some complaints may become the subject of civil or criminal cases
and may be subject to disclosure as part of a court proceeding. Any information
that you give to us will not be sold, rented, or leased to third parties and
will only be used by us to respond to you or investigate your complaint. We
strongly urge you NOT to submit sensitive information, such as your Social
Security number or credit card information, unless it is absolutely necessary
for the investigation of your complaint. If you believe that you must submit
such information, please send the complaint and any attachments by mail.
Complaint Processing Information
The
Consumer Protection Division of the Attorney General's office helps consumers
each year by mediating complaints that fall within our jurisdiction. In many
cases our assistance will help you obtain an acceptable resolution to your
problem. However, if our mediation is not successful, the Attorney General
cannot act as a private attorney on your behalf.
The
Consumer Protection Division receives many thousands of consumer complaints and
inquiries; thus, it may take several weeks for your complaint or inquiry to be
fully processed. Your patience is appreciated. Upon receipt of your complaint or
inquiry, we will send you correspondence confirming receipt and informing you of
the Attorney General file number assigned to your correspondence. Include this
number with all subsequent correspondence.
For
consumer complaints we will in most cases write to the business and enclose a
copy of your correspondence. The business will be asked to respond to our
office. We will contact you in writing after we have received a reply from the
business. If we do not hear back from the business within 30 days, we will
recontact them regarding your complaint.
In some
cases, the Consumer Protection Division may be unable to obtain any cooperation
from the business. If the business refuses to respond, we will inform you in
writing. You may then want to consider filing suit in Small Claims Court or
consulting with a private attorney to review your legal options.
On-Line Filing Instructions
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All complaints and inquiries should be submitted using our
On-line Foreclosure Rescue Complaint Form. When you submit the form
you will immediately be informed of your Web File Number. Make a
record of this number. If you have a complaint against more than one
telemarketer, use a separate complaint form for each company. To file a
written complaint by mail or fax go to:
Consumer Foreclosure Rescue Complaint Form (printed).
- Do
not file a new form for follow-up or additional information but instead
provide this information as detailed in paragraph 5.
- Be
sure to include the address and telephone number of the business you are
complaining about, as well as your home address and telephone number.
Accurate fax numbers and e-mail addresses will expedite the processing of
your complaint.
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Complaint details: Describe your problem, what attempts you have made to
correct it, and how you would like to have the problem resolved.
- If
you include copies of documents that relate to your complaint, please
remember: DO NOT SEND ORIGINALS.
Please make certain your documents have some identifying information (Web
File Number, Attorney General file number, or your name and date) so that we
are able to match your information with your complaint. All documents should
be on 8-1/2" x 11" single-sided paper. You may send documents that relate to
your complaint as follows:
Consumer Protection Division
P.O. Box 30213
Lansing, MI 48909-7713
Facsimile: 517-241-3771
To file
on-line go to
On-line Foreclosure Rescue Complaint Form, otherwise send by
regular mail or fax as listed above. If you have any questions, please call the
Consumer Protection Division Monday through Friday from 8:30 AM to 4:30 PM at
(517) 373-1140 or toll free 1-877-765-8388.
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