Office of Financial Management (OFM) Help Desk provides call center type services to State agencies, employees, vendors, and other payees of the State of Michigan (SOM). 

The OFM Help Desk is an easily accessed call center staffed with professional in-house experts as the first point of contact.  Most call tickets are resolved during first contact.  However, when resolution is unknown, second level support is provided by staff experts within OFM.  Type of services available include:

1)      Assistance to SOM agencies for questions related to MAIN FACS (R*STARS, ADPICS, RMDS, MIDB) and payroll-related questions (DCDS and HRMN):

     PHONE: 517/373-6222, toll free 800/856-6246,TTY 517/241-7725

At the welcome message press "2".

ADPICS press "1"

R*STARS/RMDS press "2"

HRMN Payroll/DCDS press "3"

MIDB and miscellaneous press "4"

    HOURS: 7 a.m. to 5 p.m. Monday-Friday (except State holidays)

2)     Assistance to SOM agencies, employees, vendors, and payees with questions and concerns regarding Contract & Payment Express (C&PE) website, as well as questions regarding the State vendor file:

     PHONE: 517/373-4111, toll free 888/734-9749

At the welcome message press "1".

Listen to the 6 options available and select the appropriate number.

If none of the options provide the answer to your question, press "0".

    HOURS: 7 a.m. to 5 p.m. Monday-Friday (except State holidays)

3)      Changes to SOM vendor file are requested by State agencies, vendors, payees or employees.  All changes are made within 3 business days after receipt of request.   Process for requesting changes to the vendor file, including forms that must be completed and address for submission, can be found in  Part VI  of the Financial Management Guide  (FMG).  To determine if requested changes have been made, agencies can access ADPICS 5200 - Vendor Table Inquiry screen.

For more details see FAQs on the C&PE website or FMG Parts VI &  IX.