Each client should receive a copy of the Conflict Resolution Brochure at the time of application, when his/her Individual Plan for Employment is being signed or at any other time it is deemed necessary.

WHEN A CONFLICT OCCURS THE FOLLOWING STEPS SHOULD BE TAKEN:

1. Every possible effort to resolve a conflict respectfully and with appropriate counseling and communication techniques should take place between a client and his/her counselor/teacher prior to utilizing formal conflict resolution alternatives.

2. The agency policy on conflict resolution should be reviewed with the client and a copy of that policy should be provided to the client in the media of his/her choice.

3. The supervisor should be notified that a potential problem exists.

4. If the client wishes to avail himself/herself of any of the three options for conflict resolution, the counselor/teacher should assist in making arrangements by providing the phone numbers of the agency hearings coordinator (517) 373-2062 and the Client Assistance Program (800) 292-5896. If requested by the client, the counselor/teacher should also assist the client in preparing a written request to enter one of the three conflict resolution activities.

5. The counselor/teacher should prepare the case file materials that may be used in any proceedings.

6. The counselor/teacher should meet all time frames listed in the policy.

7. Upon request, a client should be provided a copy of his/her case file. Additional requests for copies of the case file should be discussed with the supervisor.