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How can I receive calls from a prisoner?

As part of PCS telephone services, prisoners will be able to call only 20 personal telephone numbers but those numbers will be the first 20 personal numbers the prisoner chooses to call each quarter (i.e., Jan-Mar; Apr-Jun; Jul-Sep; Oct-Dec) unless the number is blocked in accordance with the Prisoner Telephone Policy.  The first 20 personal numbers called each quarter will become the prisoner's "Personal Allowed Numbers" (PAN).  Prisoners also may call numbers on the universal list. 

The prisoner has the option of placing collect calls to telephone numbers approved by the correctional facility.  Collect calls are billed to the called party every month through their phone carrier company.

If you receive a high number of collect calls, you may have reached the billing limit allowed by your local phone company.  Once you reach a maximum phone bill amount, you may be at a risk of being blocked from receiving future collect calls from an inmate.  In such instances, you can call PCS at 855-466-2832 to sign up for a prepaid calling account and begin receiving calls again.

You can sign up for a prepaid calling account today if you experience any of the following:

  • You have a collect call restriction by your local phone provider
  • You have exceeded the collect call limit
  • You are unable to receive inmate calls on your cell phone, office phone, hospital phone or other commercial phone numbers
  • Your local telephone company does not bill for inmate collect calls
  • Your phone number is blocked from receiving inmate collect calls
  • You have a high collect call bill and want to manage your calling budget

Please note in order to receive calls to cell phones, prisoners must call either prepaid collect or using their inmate debit calling account.

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