Transition from Jpay Inc. to GTL Financial Services

 

Transition from Jpay Inc. to GTL Financial Services

On 02/01/2017 the process for friends and families to deposit money into prisoner accounts will change.

MDOC will be transitioning from the current vendor, JPay Inc., to the new vendor, GTL Financial services on 02/01/2017.Family and friends should transition to GTL Financial services beginning 02/01/2017.

This change is occurring because the previous agreement with JPay Inc. for this service has reached the end of its contract term and the state conducted a Request for Proposals (RFP) that resulted in GTL Financial being selected to provide this service until at least 2020.  This new contract will allow for decreased costs for friends and families for most transactions, a commission to for the PBFs and expanded service options, including lobby kiosks that will accept deposits at select facilities starting later this year.  Funds currently in a prisoner’s account will not be impacted by this change.

Lockbox Deposits

All deposits from family members and other members of the public will be processed by GTL Financial Services. Money orders will need to be made payable to GTL Financial Services and sent to the lockbox address below. A Deposit form must be included with the money order, and mailed to the following:

 

                           GTL Financial Services

2603 NW 13th Street

P.O. Box #328

Gainesville, FL 32609-2835

 

*There will be no processing cost for any funds sent to the GTL lockbox*

  • Any notes or letters included with the mailing will be discarded by GTL. Deposits may not exceed $300.00 in value and all money orders must be issued in US dollars.
  • Deposit forms are available at each correctional facility and on-line. 
  • Any questions regarding processing of money orders should be directed to GTL at 877-650-4249.
  • Money order deposit forms:

                       English version   Spanish version

 

Cash/Credit/Debit Card Deposits

GTL will accept deposits to prisoner's accounts electronically at www.ConnectNetwork.com or via phone at 888-988-4768. Fees apply to both of these transaction types. More information about the current rates and delivery times can be found on the GTL website.

 

Processing Fees for Credit/Debit Card Transactions

Amount

Current Online

Deposits

GTL Online Rates Effect 2/1/2017

Current Phone Deposits

GTL Phone Deposit Rates Effective 2/1/2017

$0-$20.00

$3.95

$2.95*

$4.95

$3.95*

$20.01-$100.00

$6.95

$3.95*

$7.95

$4.95*

$100.01-$200.00

$8.95

$2.95*

$9.95

$3.95*

$200.01-$300.00

$10.95

$2.95*

$11.95

$3.95*

*$1 from each deposit will be credited to the Prisoner Benefit Fund (PBF)

 

GTL Financial will offer cash/credit/debits deposits at select facility kiosks.  The fee for cash deposits at a facility will be $4.00 per transaction, while debit/credit deposits will be the same as the online deposit rates.  $1 from each cash transaction fee will be credited to the prisoner benefit fund.  Please visit www.ConnectNetwork.com for more information about cash deposit locations and other credit/debit deposit options.

As a reminder, all transactions remain subject to the following:

  • All funds received must comply with PD 04.02.105 “Prisoner Funds and Director’s Office Memorandum 2017-18.
  • Deposited Funds are subject to collection by the Michigan Department of Corrections to pay for obligations imposed by the sentencing court or the Michigan Department of Corrections in accordance with applicable Departmental policies.