Contact the Environmental Assistance Center

The Environmental Assistance Center (EAC) serves as a single point of entry into all DEQ programs. By calling the EAC at 1-800-662-9278 from 8 a.m. to 4:30 p.m., Monday through Friday, businesses, industry, local units of government, and the general public can receive direct one-on-one assistance or referral to a network of technical staff within the DEQ. We can help with topics related to air, land, waste and water.

The EAC goals are to:

  • Customer Service - provide excellent customer service by helping callers timely "navigate" through the various DEQ programs.
  • Full Partners in Economic Development - provide new and expanding operations in Michigan with resources to identify and understand the DEQ requirements.
  • Stewardship: provide beyond compliance tools and contacts.

The EAC is the DEQ's "front line" for day to day contact with the general public and regulated community. Last fiscal year the EAC handled over 15,000 calls and e-mails. Karen, Rose, and Tonya look forward to helping you with your environmental questions and concerns. Give them a call at 1-800-662-9278 or send them an e-mail at