Environmental Assistance Center: 800-662-9278

Contact: Environmental Assistance Center:

The Environmental Assistance Center (EAC) serves as a single point of entry into all DEQ programs. Businesses, local units of government, and the general public can receive direct one-on-one assistance or referral to a network of technical staff by calling 800-662-9278 from 8:00 a.m. to 4:30 p.m., Monday through Friday. We help with topics related to air, land, waste and water.

The goal of the EAC is:

  • Customer Service: to provide excellent customer service by helping callers navigate through DEQ's various programs.
  • Full Partners in Economic Development: to provide new and expanding Michigan business operations with resources to identify and understand DEQ requirements.
  • Stewardship: to provide beyond compliance tools and contacts

The EAC is the DEQ's "front line" for day-to-day contact with the general public and regulated community. They have been formally recognized for their for their outstanding service to the DEQ and to the people of the State of Michigan. The EAC handles between 13,000 and 45,000 inquiries per year. Adam, Benita, Kelly, Joli, and Veronica look forward to helping you with your environmental question or concern. Give them a call at 800-662-9278, or send an e-mail to deq-assist@michigan.gov.