May 15, 2009

Parents who pay or receive child support in Michigan now have a convenient and secure Web site to review their payment and case information - www.michigan.gov/MiCase.

The MiCase Web site provides custodial and non-custodial parents access to individual child support account information, while reducing the state's costs for providing this information. Parents can view online payment summaries, amounts owed, child support case information, scheduled hearing dates and Friend of the Court contact information.

Parents who want to use MiCase can follow the directions on the Web site to sign up for an account. Within a few days of signing up, they will receive their MiCase ID and secure password in the mail. The ID and password are required to access information about each person's individual child support case on the Web site.

"Consistently paying child support ensures that children have a good safety net and can avoid poverty," said Ismael Ahmed, director of the Department of Human Services. "Our aim is to make the process as convenient as possible for families."

MiCase is another tool to improve customer service in the child support program. Employers who assist in collecting child support from non-custodial payments use online and phone payment options. Parents can use automatic deposits or debit cards to receive payments and search the online database for unclaimed child support money at www.michigan.gov/childsupport.

"We want to make the process of paying, receiving and accounting of child support as easy as possible for parents," said Marilyn Stephen, director of the Michigan Office of Child Support. "MiCase continues our commitment to offer the most cost-effective tools for our customers."