The Department of Insurance and Financial Services Issues Cease and Desist Order to Ocwen Loan Servicing, LLC.

Media Contact: Andrea Miller
Media Inquiries: 517-284-8668
*Updated 6/19/17 - Consumer Hotline: 877-999-6442
Facebook: /MIDIFS Twitter: @MIDIFS

FOR IMMEDIATE RELEASE: April 20, 2017

(LANSING) To address the mishandling of Michigan consumer escrow accounts and a deficient financial condition, the Michigan Department of Insurance and Financial Services (DIFS) has issued a cease and desist order to Ocwen Loan Servicing, LLC. The order prohibits further violations of the Mortgage Broker, Lender, and Servicer Licensing Act.

“Ocwen has a history of issues involving improper servicing and handling of escrow accounts,” said DIFS Director Patrick McPharlin. “Previous efforts to work with Ocwen to correct these problems have not been successful. That is why Michigan, along with other states, decided it was necessary to take this action.”

Mortgage escrow accounts hold borrower funds that the company is entrusted to manage and are used to pay taxes and insurance. The order is the culmination of several years of examinations and monitoring that revealed Ocwen was unable to accurately reconcile those accounts. In Michigan, Ocwen has had difficulty keeping accurate records and with properly crediting payments, which can cause significant harm to consumers.

The majority of Ocwen’s loan servicing portfolio represents distressed credit, sometimes referred to as troubled borrowers. As a distressed credit servicer, Ocwen holds an increased responsibility for managing accounts where borrowers may have experienced problems arising from questionable loan sales practices.

More than 20 state mortgage regulators have issued regulatory orders or charges to subsidiaries of Ocwen Financial Corporation to address violations of state and federal laws. 

DIFS has set up a dedicated toll-free phone number for Michigan consumers who are looking for further information or are having issues with their Ocwen mortgage payments. Those consumers are encouraged to call 877-999-6442.

For more information about DIFS or the services provided, please visit the website at www.michigan.gov/difs, follow them on Twitter or “Like” them on Facebook.

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