Information for Michigan consumers with questions about their Ocwen mortgage payments

On April 20, 2017, DIFS issued a Cease and Desist order (not to be confused with a settlement order) to Ocwen Loan Servicing LLC to address the mishandling of Michigan consumer escrow accounts.

We encourage Michigan consumers to read the information provided on this page. If you are having issues with your Ocwen mortgage and need to file a complaint, please use one of the methods below. All complaints must be in writing for DIFS to assist you.

Once a written complaint has been filed you will receive an acknowledgement email or letter within 7 to 10 days. If you have any questions after you receive your acknowledgment document, please call DIFS at 877-999-6442.