Michigan Department of Insurance and Financial Services Expands Online Complaint Form Features to Include Health Care Appeals

Media Contact: Andrea Miller
Media: 517-284-8668
Consumer Hotline: 877-999-6442
Facebook: /MIDIFS Twitter: @MIDIFS

FOR IMMEDIATE RELEASE – February 1, 2018

LANSING – Consumers now have an additional way to appeal decisions made by their health insurance carriers. One year after DIFS released an online tool  to allow the filing of electronic complaints, DIFS is expanding the tool to include the consumer’s right to appeal health care service denials.

The Patient's Right to Independent Review Act (PRIRA) is a Michigan law that provides patients with appeal rights due to adverse determinations made by health insurance carriers regarding a denial, reduction, or termination of health care services. The PRIRA external review process is available after the patient has exhausted the health insurance carrier's internal grievance process.

“One of our goals every year is to provide more online services to assist consumers and streamline processes,” said DIFS Director Patrick McPharlin. “This tool being expanded is just another example of our mission to protect and help Michigan consumers with issues that arise during sometimes stressful situations.” 

In 2017, DIFS Office of General Counsel reviewed over 900 PRIRA appeals.

Consumers can still file PRIRA appeals via fax, email, or U.S. mail.

Mail:
DIFS - Office of General Counsel - Appeals Section, P.O. Box 30220, Lansing, MI 48909-7720

Courier/delivery:
530 W. Allegan Street, 7th Floor, Lansing, MI 48933

Fax:
517-284-8838

Phone:
877-999-6442

Email:
DIFS-HealthAppeal@michigan.gov.

Online:
https://difs.state.mi.us/Complaints/ExternalReview.aspx

Consumers with questions about the PRIRA process are encouraged to call DIFS at 877-999-6442.

For more information on DIFS complaint process or for more information about DIFS or the services provided, please visit the website at www.michigan.gov/difs, follow them on Twitter or “Like” them on Facebook.            

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