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2009 Calendar Year

The information below contains complaint ratios for companies that wrote $1,000,000 or more in premiums for the calendar year. Complaint ratios for companies that wrote less than $1,000,000 in premiums for the calendar year are not displayed. Complaint ratios which are based on less than $1,000,000 in premium are highly variable and may not be adequate measures of a company's performance.

Coverage Type: Automobile
Complaint Ratio per $1 Million of Direct Premiums
Written in Michigan
Companies With at least $1 Million in Premiums



Company


Complaints

2009 Written
Premiums
2009
Complaint
Ratio
21ST CENTURY ADVANTAGE INSURANCE COMPANY 1 $9,901,574 .10
21ST CENTURY NORTH AMERICA INSURANCE COMPANY 4 $10,060,630 .40
21ST CENTURY PREMIER INSURANCE COMPANY 2 $4,829,274 .41
21ST CENTURY SECURITY INSURANCE COMPANY 2 $1,169,318 1.71
ACE AMERICAN INSURANCE COMPANY 1 $4,876,101 .21
ACUITY, A MUTUAL INSURANCE COMPANY 1 $13,689,431 .07
AFFIRMATIVE INSURANCE COMPANY OF MICHIGAN 4 $22,682,406 .18
ALLIED PROPERTY AND CASUALTY INSURANCE COMPANY 1 $34,360,787 .03
ALLSTATE INSURANCE COMPANY 44 $112,410,035 .39
ALLSTATE PROPERTY AND CASUALTY INSURANCE COMPANY 6 $239,850,095 .03
AMCO INSURANCE COMPANY 5 $32,261,674 .15
AMERICAN COUNTRY INSURANCE COMPANY 1 $2,766,092 .36
AMERICAN FAMILY HOME INSURANCE COMPANY 1 $1,468,464 .68
AMERICAN FELLOWSHIP MUTUAL INSURANCE COMPANY 2 $3,839,061 .52
AMERICAN MODERN HOME INSURANCE COMPANY 1 $2,073,760 .48
AMERICAN STATES INSURANCE COMPANY 1 $1,413,288 .71
AMERISURE MUTUAL INSURANCE COMPANY 1 $2,998,163 .33
AMICA MUTUAL INSURANCE COMPANY 3 $11,981,238 .25
AUTO CLUB GROUP INSURANCE COMPANY 46 $495,010,377 .09
AUTO CLUB INSURANCE ASSOCIATION 18 $105,491,050 .17
AUTO-OWNERS INSURANCE COMPANY 7 $175,012,381 .04
BRISTOL WEST INSURANCE COMPANY 5 $9,160,480 .55
BRISTOL WEST PREFERRED INSURANCE COMPANY 16 $43,456,606 .37
BROTHERHOOD MUTUAL INSURANCE COMPANY 1 $1,309,139 .76
CAROLINA CASUALTY INSURANCE COMPANY 1 $2,228,802 .45
CINCINNATI INSURANCE COMPANY, THE 2 $25,313,292 .08
CITIZENS INSURANCE COMPANY OF AMERICA 29 $206,240,138 .14
CITIZENS INSURANCE COMPANY OF THE MIDWEST 25 $232,426,523 .11
DAIRYLAND INSURANCE COMPANY 4 $27,377,429 .15
ENCOMPASS PROPERTY AND CASUALTY COMPANY 1 $9,397,398 .11
ESURANCE INSURANCE COMPANY 3 $27,355,050 .11
FARM BUREAU GENERAL INSURANCE COMPANY OF MICHIGAN 24 $190,175,004 .13
FARM BUREAU MUTUAL INSURANCE COMPANY OF MICHIGAN 6 $64,354,219 .09
FARMERS INSURANCE EXCHANGE 26 $99,930,204 .26
FOREMOST INSURANCE COMPANY GRAND RAPIDS, MICHIGAN 1 $8,424,202 .12
FRANKENMUTH MUTUAL INSURANCE COMPANY 10 $138,303,025 .07
FREMONT INSURANCE COMPANY 2 $27,221,816 .07
GEICO INDEMNITY COMPANY 14 $55,776,475 .25
GRANGE INSURANCE COMPANY OF MICHIGAN 9 $66,335,063 .14
GREAT LAKES CASUALTY INSURANCE COMPANY 1 $6,399,721 .16
GREAT WEST CASUALTY COMPANY 1 $7,642,152 .13
HANOVER INSURANCE COMPANY, THE 1 $8,294,966 .12
HARLEYSVILLE LAKE STATES INSURANCE COMPANY 2 $8,963,379 .22
HARTFORD INSURANCE COMPANY OF THE MIDWEST 2 $19,193,112 .10
HASTINGS MUTUAL INSURANCE COMPANY 9 $50,122,627 .18
HOME-OWNERS INSURANCE COMPANY 23 $457,380,847 .05
HORACE MANN INSURANCE COMPANY 1 $1,403,260 .71
IDS PROPERTY CASUALTY INSURANCE COMPANY 6 $24,423,246 .25
LANCER INSURANCE COMPANY 1 $3,182,908 .31
LIBERTY MUTUAL FIRE INSURANCE COMPANY 14 $107,540,994 .13
MEEMIC INSURANCE COMPANY 5 $133,682,062 .04
MEMBERSELECT INSURANCE COMPANY 30 $292,557,066 .10
METROPOLITAN GROUP PROPERTY AND CASUALTY INSURANCE COMPANY 7 $25,481,899 .27
MICHIGAN INSURANCE COMPANY 4 $47,352,475 .08
MICHIGAN MILLERS MUTUAL INSURANCE COMPANY 2 $34,333,689 .06
NATIONAL CASUALTY COMPANY 1 $4,188,263 .24
NATIONAL GENERAL INSURANCE COMPANY 1 $11,706,134 .09
NATIONAL INDEMNITY COMPANY 1 $1,229,238 .81
NATIONAL UNION FIRE INSURANCE COMPANY OF PITTSBURGH, PA. 1 $4,930,405 .20
NATIONWIDE MUTUAL FIRE INSURANCE COMPANY 6 $49,029,317 .12
NETHERLANDS INSURANCE COMPANY, THE 1 $3,608,859 .28
NEW HAMPSHIRE INSURANCE COMPANY 1 $3,356,465 .30
NORTHLAND INSURANCE COMPANY 1 $13,780,544 .07
PARTNERS MUTUAL INSURANCE COMPANY 1 $5,072,929 .20
PEERLESS INDEMNITY INSURANCE COMPANY 1 $1,893,831 .53
PIONEER STATE MUTUAL INSURANCE COMPANY 13 $86,293,026 .15
PROGRESSIVE MARATHON INSURANCE COMPANY 14 $160,577,346 .09
PROGRESSIVE MICHIGAN INSURANCE COMPANY 37 $347,056,973 .11
PROPERTY AND CASUALTY INSURANCE COMPANY OF HARTFORD 13 $39,002,711 .33
QBE INSURANCE CORPORATION 3 $15,802,088 .19
SAFECO INSURANCE COMPANY OF ILLINOIS 7 $26,551,400 .26
ST. PAUL FIRE AND MARINE INSURANCE COMPANY 1 $2,770,529 .36
STATE FARM FIRE AND CASUALTY COMPANY 4 $3,499,799 1.14
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY 108 $1,067,495,111 .10
TEACHERS INSURANCE COMPANY 2 $9,102,710 .22
TITAN INDEMNITY COMPANY 12 $34,828,048 .34
TITAN INSURANCE COMPANY 7 $33,164,610 .21
TRAVELERS INDEMNITY COMPANY OF AMERICA, THE 1 $2,558,072 .39
UNITED SERVICES AUTOMOBILE ASSOCIATION 1 $52,722,189 .02
UNITRIN DIRECT PROPERTY & CASUALTY COMPANY 9 $15,975,174 .56
USAA CASUALTY INSURANCE COMPANY 6 $41,574,467 .14
WESTFIELD INSURANCE COMPANY 1 $23,032,217 .04
WOLVERINE MUTUAL INSURANCE COMPANY 4 $9,500,774 .42
ZURICH AMERICAN INSURANCE COMPANY 1 $14,200,949 .07
Related Content
 •  2012 Calendar Year
 •  2011 Calendar Year
 •  2010 Calendar Year
 •  2008 Calendar Year
 •  2007 Calendar Year
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