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Mortgage Servicers and Loss Mitigation Phone Numbers


Mortgage Servicer Department and Phone Number
Aurora Loan Services Home Retention Dept.:
866-519-1456
Avelo Mortgage, LLC Home Retention Dept.:
866-992-8356
Bank of America Home Retention Dept.:
800-846-2222
Carrington Mortgage Services 

Home Retention Dept.:
888-477-0193
option
2

Citi (Citimortgage, Citiresidential, CitiFinancial)
CitiFinancial/Citi Trust Bank
CitiMortgage Conv/FNMA
CitiMortgage/Gov't & Freddie Mac
CitiResidential Customer Care

Loss Mitigation: 
800-422-1498
Countrywide Home Loans Customer Service: 
800-669-6607
EMC Mortgage Corporation Loss Mitigation: 
888-577-4011
First Horizon Home Loans Loss Mitigation-1st Mortgage:
800-707-9998
ext. 33805
Loss Mitigation-2nd Mortgage:
800-396-6184
5/3 Fifth Third Bank Loss Mitigation: 
800-375-1745 
option 3
First Franklin Loan Services (Home Loan Services/NationPoint Loan Services) Loss Mitigation:
800-622-5035
ext. 24267
GMAC ResCAp (GMAC Mortgage, Homecomings Financial, GMAC Bank) Loss Mitigation: 
800-799-9250 
option 5 ext. 8743285
HSBC North America
HSBC Consumer Lending
HSBC Mortgage Services
HSBC Mortgage Corporation
Home Retention Dept.: 
800-395-3489
Huntington Mortgage Group Home Retention Dept.: 
800-323-9865
HomEq Home Retention Dept.: 
877-867-7378
Home Loan Services, Inc. (Servicer for First Franklin Loan Services, NationPoint Loan Services, and National City Bank) Loss Mitigation:
800-622-5035 
ext. 24267
IndyMac Bank Loss Mitigation:
877-736-5556
JPMorgan Chase Loss Mitigation:
800-446-8939
Litton Loan Servicing Loss  Mitigation:
800-999-8501
National City Mortgage
National City Loan Services
Loss Mitigation:
800-622-5035
NationPoint Loan Services
(Home Loan Services, Inc.)
Loss Mitigation:
800-622-5035
Nation Star Mortgage Loss Mitigation:
888-850-9398
Ocwen Loan Servicing, LLC Loss Mitigation:
877-596-8580
Option One Mortgage Corporation

Loss Mitigation:
888-275-2648
ext. 41832

Prodovis Mortgage, LLC

Home Retention Dept.:
888-878-0522, option 5
Customer Care
888-878-0522, option 4

Saxon Mortgage Services, Inc. Delinquent: 888-325-3502
Not Delinquent: 800-594-8422
Select Portfolio Servicing Loss Mitigation:
888-349-8968
SunTrust Mortgage, Inc. Loss Mitigation:
800-443-1032
Washington Mutual Bank

Loss Mitigation (prime):
888-926-8937
Loss Mitigation (subprime):
888-708-4696
option 2

Wells Fargo Home Mortgage Loss Mitigation:
877-216-8448
Wells Fargo Financial Loss Mitigation:
800-275-9254
Wilshire Credit Corporation Loss Mitigation:
888-917-1050
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