The State of Michigan Complaint Procedure Under The Americans with Disabilities Act

This Complaint Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the State of Michigan. The State of Michigan's Civil Service Rules and Regulations (personnel policy) govern employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Please see the tabs on the left-hand side of your screen for the fillable State of Michigan ADA Complaint Form, which follows the State of Michigan Complaint Procedure. Alternative means of filing complaints, such as personal interviews or a audio recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the complainant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation. The complaint may be submitted electronically directly from the completed complaint form, or the completed form may be printed and mailed via the United States Postal Service to the appropriate State of Michigan Department or Agency's ADA Coordinator.

Within 15 calendar days after receipt of the complaint, the State of Michigan Department or Agency's ADA Coordinator or his/her designee will meet or communicate with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the initial meeting or communication, the State of Michigan Department or Agency ADA Coordinator or his/her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio recording. The response will explain the position of the State of Michigan Department or Agency and offer options for substantive resolution of the complaint.

If the response by State of Michigan Department or Agency's ADA Coordinator or his/her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the State of Michigan's ADA Compliance Director, or his/her designee. The appeal shall be submitted by the complainant and/or his/her designee using the ADA Appeal form. Please see the tabs on the left-hand side of your screen for the fillable State of Michigan ADA Appeal Form.

Within 15 calendar days after receipt of the appeal, the State of Michigan's ADA Compliance Director, or his/her designee, will meet or communicate with the complainant to discuss the ADA Appeal and possible resolutions. Within 15 calendar days after the meeting or communication, the State of Michigan ADA Compliance Director, or his/her designee, will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the appeal.

All written ADA complaints and appeals received by State of Michigan Department or Agency ADA Coordinators or his/her designee, appeals to the State of Michigan ADA Compliance Director, or his/her designee, and responses from these two offices will be retained by the State of Michigan for at least three years.