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2005 Calendar Year

Complaint Reasons
A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints
Reason
 Insurance
Company		 Blue Cross HMO Other Total
Claim Handling
1,853
( 57%)
613
( 53%)
376
( 70%)
229
( 09%)
3,071
Customer Service
645
( 20%)
426
( 37%)
143
( 27%)
254
( 10%)
1,468
Underwriting
461
( 14%)
106
( 09%)
16
( 03%)
242
( 09%)
825
Marketing & Sales
274
( 08%)
4
( 00%)
3
( 01%)
747
( 29%)
1,028
Account/Loan Servicing
0
( 00%)
0
( 00%)
0
( 00%)
698
( 27%)
698
Other
24
( 01%)
0
( 00%)
0
( 00%)
411
( 16%)
435
Totals:
3,257
1,149
538
2,581
7,525

 
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