|
Complaint Reasons
A complaint may have more than one reason. Therefore the total number of complaint reasons may not match the total number of complaints
|
|
Reason
|
Insurance Company
|
Blue Cross
|
HMO
|
Other
|
Total
|
|
Claim Handling
|
2,351
|
(54%)
|
863
|
(60%)
|
381
|
(41%)
|
345
|
(26%)
|
3,940
|
|
Policyholder Service
|
863
|
(20%)
|
441
|
(31%)
|
475
|
(51%)
|
262
|
(20%)
|
2,041
|
|
Underwriting
|
781
|
(18%)
|
124
|
(09%)
|
65
|
(07%)
|
115
|
(09%)
|
1,085
|
|
Marketing & Sales
|
340
|
(08%)
|
11
|
(01%)
|
10
|
(01%)
|
475
|
(36%)
|
836
|
|
Other
|
11
|
(00%)
|
1
|
(00%)
|
2
|
(00%)
|
108
|
(08%)
|
122
|
|
Totals:
|
4,346
|
|
1,440
|
|
933
|
|
1,305
|
|
8,024
|
|
|
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