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2003 Calendar Year

The information below contains complaint ratios for companies that wrote $1,000,000 or more in premiums for the calendar year. Complaint ratios for companies that wrote less than $1,000,000 in premiums for the calendar year are not displayed. Complaint ratios which are based on less than $1,000,000 in premium are highly variable and may not be adequate measures of a company's performance.
 
The information below contains complaint ratios for companies that wrote $1,000,000 or more in premiums for the calendar year. Complaint ratios for companies that wrote less than $1,000,000 in premiums for the calendar year are not displayed. Complaint ratios which are based on less than $1,000,000 in premium are highly variable and may not be adequate measures of a company's performance.

Coverage Type: Accident and Health
Complaint Ratio per $1 Million of Direct Premiums
Written in Michigan
Companies With at least $1 Million in Premiums

       


Company


Complaints

2003 Written
Premiums
2003
Complaint
Ratio
AAA LIFE INSURANCE COMPANY 2 $1,347,344 1.48
ACCIDENT FUND INSURANCE COMPANY OF AMERICA 1 $0 N/A
AETNA LIFE INSURANCE COMPANY 42 $77,577,261 .54
AIG LIFE INSURANCE COMPANY 1 $9,727,516 .10
ALLIANCE HEALTH AND LIFE INSURANCE COMPANY 5 $59,378,012 .08
AMERICAN BANKERS INSURANCE COMPANY OF FLORIDA 1 $11,759,303 .09
AMERICAN BANKERS LIFE ASSURANCE COMPANY OF FLORIDA 4 $-2,053,537 N/A
AMERICAN COMMUNITY MUTUAL INSURANCE COMPANY 20 $127,177,108 .16
AMERICAN FAMILY LIFE ASSURANCE COMPANY OF COLUMBUS 16 $106,905,234 .15
AMERICAN FIDELITY ASSURANCE COMPANY 8 $9,679,933 .83
AMERICAN GENERAL ASSURANCE COMPANY 3 $10,021,425 .30
AMERICAN INCOME LIFE INSURANCE COMPANY 1 $2,008,648 .50
AMERICAN NATIONAL LIFE INSURANCE OF TEXAS 4 $3,251,045 1.23
AMERICAN PHYSICIANS ASSURANCE CORPORATION 1 $23,156,250 .04
AMERICAN UNITED LIFE INSURANCE COMPANY 2 $5,492,323 .36
AMERITAS LIFE INSURANCE CORP 1 $4,989,483 .20
ASSURITY LIFE INSURANCE COMPANY 5 $24,007,116 .21
AUTO CLUB LIFE INSURANCE COMPANY 1 $1,714,294 .58
BALTIMORE LIFE INSURANCE COMPANY, THE 2 $2,376,950 .84
BANKERS LIFE AND CASUALTY COMPANY 14 $89,260,580 .16
BCS LIFE INSURANCE COMPANY 18 $149,168,022 .12
BLUE CROSS AND BLUE SHIELD OF MICHIGAN 882 $5,597,458,033 .16
CANADA LIFE ASSURANCE COMPANY, THE 2 $16,253,848 .12
CELTIC INSURANCE COMPANY 1 $3,690,676 .27
CENTRAL BENEFITS NATIONAL LIFE INSURANCE COMPANY 2 $819,163 N/A
CENTRAL STATES INDEMNITY COMPANY OF OMAHA 1 $1,123,849 .89
CHEROKEE INSURANCE COMPANY 1 $15,143,413 .07
CHESAPEAKE LIFE INSURANCE COMPANY, THE 1 $931,087 N/A
COLONIAL LIFE & ACCIDENT INSURANCE COMPANY 6 $13,461,988 .45
COMBINED INSURANCE COMPANY OF AMERICA 5 $20,221,856 .25
CONNECTICUT GENERAL LIFE INSURANCE COMPANY 42 $85,191,488 .49
CONSECO HEALTH INSURANCE COMPANY 14 $21,158,151 .66
CONSECO LIFE INSURANCE COMPANY 1 $42,344 N/A
CONSECO SENIOR HEALTH INSURANCE COMPANY 11 $8,095,564 1.36
CONTINENTAL ASSURANCE COMPANY, THE 2 $2,371,226 .84
CONTINENTAL CASUALTY COMPANY 14 $41,977,401 .33
CONTINENTAL GENERAL INSURANCE COMPANY 12 $12,810,918 .94
CONTINENTAL LIFE INSURANCE COMPANY OF BRENTWOOD, TENNESSEE 1 $6,010,639 .17
CUNA MUTUAL INSURANCE SOCIETY 3 $20,981,596 .14
DELTA DENTAL PLAN OF MICHIGAN, INC. 15 $301,680,650 .05
FINANCIAL AMERICAN LIFE INSURANCE COMPANY 1 $5,132,660 .19
FIRST ALLMERICA FINANCIAL LIFE INSURANCE COMPANY 1 $22,150 N/A
FORT DEARBORN LIFE INSURANCE COMPANY 1 $3,947,560 .25
FORTIS BENEFITS INSURANCE COMPANY 6 $62,034,995 .10
FORTIS INSURANCE COMPANY 48 $59,316,151 .81
FREEDOM LIFE INSURANCE COMPANY OF AMERICA 1 $459,266 N/A
GE GROUP LIFE ASSURANCE COMPANY 1 $8,013,891 .12
GE LIFE AND ANNUITY ASSURANCE COMPANY 2 $15,724,134 .13
GENERAL ELECTRIC CAPITAL ASSURANCE COMPANY 3 $35,786,788 .08
GERBER LIFE INSURANCE COMPANY 2 $9,147,556 .22
GLOBE LIFE AND ACCIDENT INSURANCE COMPANY 1 $501,789 N/A
GOLDEN RULE INSURANCE COMPANY 25 $36,317,230 .69
GREAT SOUTHERN LIFE INSURANCE COMPANY 1 $38,279 N/A
GREAT-WEST LIFE & ANNUITY ASSURANCE COMPANY 1 $673,156 N/A
GREAT-WEST LIFE & ANNUITY INSURANCE COMPANY 8 $11,109,173 .72
GUARANTEE TRUST LIFE INSURANCE COMPANY 5 $12,909,907 .39
GUARDIAN LIFE INSURANCE COMPANY OF AMERICA, THE 8 $50,041,058 .16
HARTFORD LIFE AND ACCIDENT INSURANCE COMPANY 5 $33,226,320 .15
HARTFORD LIFE AND ANNUITY INSURANCE COMPANY 1 $57,022 N/A
HARTFORD LIFE INSURANCE COMPANY 1 $2,584,821 .39
HOUSEHOLD LIFE INSURANCE COMPANY 2 $3,238,016 .62
HUMANA INSURANCE COMPANY 11 $82,458,285 .13
HUMANADENTAL INSURANCE COMPANY 1 $4,881,431 .20
IBA HEALTH AND LIFE ASSURANCE COMPANY 5 $63,066,551 .08
INSURANCE COMPANY OF NORTH AMERICA 1 $718,114 N/A
JACKSON NATIONAL LIFE INSURANCE COMPANY 1 $0 N/A
JEFFERSON PILOT FINANCIAL INSURANCE COMPANY 7 $17,877,755 .39
JOHN ALDEN LIFE INSURANCE COMPANY 14 $32,770,137 .43
KEMPER CASUALTY INSURANCE COMPANY 2 $0 N/A
KNIGHTS OF COLUMBUS 1 $408,847 N/A
LIBERTY LIFE ASSURANCE COMPANY OF BOSTON 1 $5,024,615 .20
LIBERTY UNION LIFE ASSURANCE COMPANY 1 $22,859,325 .04
LIFE INSURANCE COMPANY OF NORTH AMERICA 4 $14,005,502 .29
LIFE INVESTORS INSURANCE COMPANY OF AMERICA 3 $7,975,885 .38
LINCOLN BENEFIT LIFE COMPANY 1 $2,149,334 .47
LINCOLN NATIONAL LIFE INSURANCE COMPANY 1 $545,822 N/A
LUMBERMENS MUTUAL CASUALTY COMPANY 1 $7,637,304 .13
MEDICO LIFE INSURANCE COMPANY 4 $8,601,234 .47
MEGA LIFE AND HEALTH INSURANCE COMPANY, THE 17 $31,855,340 .53
METROPOLITAN LIFE INSURANCE COMPANY 48 $91,254,731 .53
MID-WEST NATIONAL LIFE INSURANCE COMPANY OF TENNESSEE 1 $2,483,748 .40
MIDWEST SECURITY LIFE INSURANCE COMPANY 19 $39,685,175 .48
MINNESOTA LIFE INSURANCE COMPANY 1 $9,468,564 .11
MONUMENTAL LIFE INSURANCE COMPANY 3 $11,178,939 .27
MUTUAL OF OMAHA INSURANCE COMPANY 3 $20,611,382 .15
MUTUAL PROTECTIVE INSURANCE COMPANY 2 $5,027,873 .40
NATIONAL HEALTH INSURANCE COMPANY 1 $691,588 N/A
NEW ENGLAND LIFE INSURANCE COMPANY 1 $417,369 N/A
NIPPON LIFE INSURANCE COMPANY OF AMERICA 1 $5,950,899 .17
NORTH AMERICAN INSURANCE COMPANY 3 $3,255,784 .92
OLD UNITED LIFE INSURANCE COMPANY 1 $1,111,876 .90
OXFORD LIFE INSURANCE COMPANY 2 $1,377,150 1.45
PACIFIC LIFE & ANNUITY COMPANY 2 $36,759,341 .05
PAN-AMERICAN LIFE INSURANCE COMPANY 1 $2,691,641 .37
PAUL REVERE LIFE INSURANCE COMPANY, THE 3 $20,197,595 .15
PENN TREATY NETWORK AMERICA INSURANCE COMPANY 10 $5,530,171 1.81
PENNSYLVANIA LIFE INSURANCE COMPANY 2 $3,774,460 .53
PEOPLES BENEFIT LIFE INSURANCE COMPANY 1 $1,130,798 .88
PHYSICIANS MUTUAL INSURANCE COMPANY 1 $4,844,838 .21
PRINCIPAL LIFE INSURANCE COMPANY 8 $66,369,770 .12
PROFESSIONAL INSURANCE COMPANY 1 $2,549,343 .39
PROTECTIVE LIFE INSURANCE COMPANY 4 $9,441,311 .42
PROVIDENT LIFE AND ACCIDENT INSURANCE COMPANY 1 $42,134,524 .02
PRUDENTIAL INSURANCE COMPANY OF AMERICA, THE 4 $20,403,638 .20
REASSURE AMERICA LIFE INSURANCE COMPANY 1 $3,719,603 .27
RELIASTAR LIFE INSURANCE COMPANY 2 $5,061,387 .40
SECURA INSURANCE, A MUTUAL COMPANY 1 $0 N/A
SENTRY LIFE INSURANCE COMPANY 2 $123,321 N/A
SHENANDOAH LIFE INSURANCE COMPANY 1 $4,808,605 .21
STANDARD INSURANCE COMPANY 1 $13,129,721 .08
STANDARD LIFE AND ACCIDENT INSURANCE COMPANY 3 $16,269,370 .18
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY 2 $33,922,940 .06
STONEBRIDGE LIFE INSURANCE COMPANY 1 $14,945,671 .07
THRIVENT FINANCIAL FOR LUTHERANS 1 $12,596,064 .08
TRANSAMERICA LIFE INSURANCE COMPANY 1 $2,974,536 .34
TRANSAMERICA OCCIDENTAL LIFE INSURANCE COMPANY 1 $2,655,467 .38
TRUSTMARK INSURANCE COMPANY 1 $17,676,675 .06
UNICARE LIFE & HEALTH INSURANCE COMPANY 15 $8,479,874 1.77
UNITED AMERICAN INSURANCE COMPANY 2 $10,668,106 .19
UNITED HEALTHCARE INSURANCE COMPANY 48 $107,700,643 .45
UNITED INSURANCE COMPANY OF AMERICA 3 $432,069 N/A
UNITED OF OMAHA LIFE INSURANCE COMPANY 1 $5,746,527 .17
UNITED STATES LETTER CARRIERS MUTUAL BENEFIT ASSOCIATION 1 $334,943 N/A
UNITED STATES LIFE INSURANCE COMPANY IN THE CITY OF NEW YORK, THE 2 $9,882,661 .20
UNITED TEACHER ASSOCIATES INSURANCE COMPANY 1 $3,387,917 .30
UNITED WISCONSIN INSURANCE COMPANY 5 $5,588,134 .89
UNITED WISCONSIN LIFE INSURANCE COMPANY 22 $76,525,233 .29
UNUM LIFE INSURANCE COMPANY OF AMERICA 19 $89,115,597 .21
US HEALTH AND LIFE INSURANCE COMPANY 17 $37,755,924 .45
VALLEY FORGE LIFE INSURANCE COMPANY 1 $518,560 N/A
WASHINGTON NATIONAL INSURANCE COMPANY 8 $8,109,676 .99
WESTERN AND SOUTHERN LIFE INSURANCE COMPANY, THE 2 $1,463,958 1.37
WORLD INSURANCE COMPANY 1 $1,260,647 .79
 

This Information is compiled by the Michigan Office of Financial and Insurance Services for consumer information, trending and analysis purposes. The complaint information is not to be used as endorsement for marketing or advertising purpose.

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 •  2007 Calendar Year
 •  2006 Calendar Year
 •  2005 Calendar Year
 •  2004 Calendar Year
 •  2002 Calendar Year
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