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2004 Calendar Year

The information below contains complaint ratios for companies that wrote $1,000,000 or more in premiums for the calendar year. Complaint ratios for companies that wrote less than $1,000,000 in premiums for the calendar year are not displayed. Complaint ratios which are based on less than $1,000,000 in premium are highly variable and may not be adequate measures of a company's performance.

Coverage Type: Homeowners
Complain Ratio per $1 Million of Direct Premiums
Written in Michigan
Companies with at least $1 Million in Premiums


Company


Complaints

2004 Written
Premiums
2004
Complaint
Ratio
AEGIS SECURITY INSURANCE COMPANY 3 $1,161,804 2.58
AIU INSURANCE COMPANY 4 $5,962,347 .67
ALLIED PROPERTY AND CASUALTY INSURANCE COMPANY 16 $35,887,206 .45
ALLSTATE INDEMNITY COMPANY 3 $31,406,551 .10
ALLSTATE INSURANCE COMPANY 45 $133,618,076 .34
AMERICAN BANKERS INSURANCE COMPANY OF FLORIDA 2 $3,145,664 .64
AMERICAN BANKERS LIFE ASSURANCE COMPANY OF FLORIDA 1 $0 N/A
AMERICAN FAMILY HOME INSURANCE COMPANY 3 $1,402,389 2.14
AMERICAN FELLOWSHIP MUTUAL INSURANCE COMPANY 5 $4,026,897 1.24
AMERICAN FIRE AND CASUALTY COMPANY 1 $3,148,525 .32
AMERICAN MODERN HOME INSURANCE COMPANY 4 $5,494,366 .73
AMEX ASSURANCE COMPANY 2 $4,917,900 .41
AMICA MUTUAL INSURANCE COMPANY 2 $8,005,758 .25
AUTO CLUB GROUP INSURANCE COMPANY 50 $235,949,789 .21
AUTO-OWNERS INSURANCE COMPANY 12 $84,589,390 .14
BADGER MUTUAL INSURANCE COMPANY 2 $4,225,510 .47
BALBOA INSURANCE COMPANY 1 $5,164,993 .19
BUCKEYE STATE MUTUAL INSURANCE COMPANY, THE 1 $0 N/A
CINCINNATI INSURANCE COMPANY, THE 1 $24,054,240 .04
CITIZENS INSURANCE COMPANY OF AMERICA 58 $218,697,773 .27
CIVIC PROPERTY AND CASUALTY COMPANY 12 $16,995,839 .71
DIAMOND STATE INSURANCE COMPANY 1 $549,799 N/A
EMCASCO INSURANCE COMPANY 3 $1,673,979 1.79
EMPIRE FIRE AND MARINE INSURANCE COMPANY 1 $25,958,680 .04
EMPLOYERS MUTUAL CASUALTY COMPANY 2 $6,285,985 .32
ENCOMPASS INSURANCE COMPANY 1 $0 N/A
FARM BUREAU GENERAL INSURANCE COMPANY OF MICHIGAN 43 $116,005,781 .37
FARM BUREAU MUTUAL INSURANCE COMPANY OF MICHIGAN 5 $47,145,997 .11
FARMERS AND MERCHANTS MUTUAL FIRE INSURANCE COMPANY 1 $4,191,309 .24
FARMERS INSURANCE EXCHANGE 3 $15,378 N/A
FARMERS MUTUAL FIRE INSURANCE COMPANY OF BRANCH COUNTY 1 $877,458 N/A
FIDELITY AND DEPOSIT COMPANY OF MARYLAND 1 $6,754,141 .15
FIRE INSURANCE EXCHANGE 11 $50,472,171 .22
FIREMAN'S FUND INSURANCE COMPANY 1 $4,838,697 .21
FIRST AMERICAN TITLE INSURANCE COMPANY 1 $0 N/A
FOREMOST INSURANCE COMPANY GRAND RAPIDS, MICHIGAN 4 $8,312,874 .48
FOREMOST PROPERTY AND CASUALTY INSURANCE COMPANY 1 $3,187,588 .31
FOREMOST SIGNATURE INSURANCE COMPANY 7 $17,520,371 .40
FRANKENMUTH MUTUAL INSURANCE COMPANY 10 $51,868,444 .19
FREMONT INSURANCE COMPANY 8 $21,050,964 .38
GMAC DIRECT INSURANCE COMPANY 1 $0 N/A
GRANGE INSURANCE COMPANY OF MICHIGAN 5 $12,234,647 .41
GREAT NORTHERN INSURANCE COMPANY 3 $19,284,409 .16
HARLEYSVILLE LAKE STATES INSURANCE COMPANY 2 $6,311,394 .32
HARTFORD INSURANCE COMPANY OF THE MIDWEST 5 $15,909,587 .31
HASTINGS MUTUAL INSURANCE COMPANY 7 $42,029,909 .17
HOME-OWNERS INSURANCE COMPANY 48 $285,314,782 .17
HOMESITE INSURANCE COMPANY OF THE MIDWEST 4 $22,337,836 .18
HORACE MANN INSURANCE COMPANY 6 $5,858,122 1.02
LIBERTY MUTUAL FIRE INSURANCE COMPANY 10 $34,815,817 .29
LM PROPERTY AND CASUALTY INSURANCE COMPANY 3 $1,109,946 2.70
LUMBERMENS MUTUAL CASUALTY COMPANY 1 $34 N/A
MEEMIC INSURANCE COMPANY 6 $40,481,024 .15
MERASTAR INSURANCE COMPANY 1 $275,904 N/A
METROPOLITAN GROUP PROPERTY AND CASUALTY INSURANCE COMPANY 7 $12,318,513 .57
MICHIGAN BASIC PROPERTY INS ASSOCIATION 38 $95,003,245 .40
MICHIGAN INSURANCE COMPANY 6 $16,014,307 .37
MICHIGAN MILLERS MUTUAL INSURANCE COMPANY 5 $31,355,702 .16
NATIONAL BEN-FRANKLIN INSURANCE COMPANY OF ILLINOIS 1 $140,877 N/A
NATIONWIDE MUTUAL FIRE INSURANCE COMPANY 13 $37,662,759 .35
NORTH POINTE INSURANCE COMPANY 1 $4,570,038 .22
NORTHERN MUTUAL INSURANCE COMPANY 5 $6,755,617 .74
PACIFIC INDEMNITY COMPANY 1 $4,334,913 .23
PARTNERS MUTUAL INSURANCE COMPANY 1 $1,539,508 .65
PIONEER STATE MUTUAL INSURANCE COMPANY 14 $65,530,651 .21
PROGRESSIVE MICHIGAN INSURANCE COMPANY 1 $-921 N/A
PROPERTY AND CASUALTY INSURANCE COMPANY OF HARTFORD 1 $0 N/A
QBE INSURANCE CORPORATION 1 $19,536 N/A
SAFECO INSURANCE COMPANY OF AMERICA 17 $20,823,643 .82
SECURA INSURANCE, A MUTUAL COMPANY 3 $14,008,963 .21
ST. PAUL FIRE AND MARINE INSURANCE COMPANY 1 $3,433,943 .29
STAR INSURANCE COMPANY 1 $-62,826 N/A
STATE AUTO PROPERTY AND CASUALTY INSURANCE COMPANY 1 $1,919,834 .52
STATE FARM FIRE AND CASUALTY COMPANY 69 $419,602,668 .16
UNITED CASUALTY INSURANCE COMPANY OF AMERICA 2 $1,302,560 1.54
UNITED INSURANCE COMPANY OF AMERICA 1 $0 N/A
WESTFIELD INSURANCE COMPANY 3 $11,942,410 .25
WOLVERINE MUTUAL INSURANCE COMPANY 2 $9,604,361 .21
 

This Information is compiled by the Michigan Office of Financial and Insurance Services for consumer information, trending and analysis purposes. The complaint information is not to be used as endorsement for marketing or advertising purpose.

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Related Content
 •  2006 Calendar Year
 •  2007 Calendar Year
 •  2005 Calendar Year
 •  2003 Calendar Year
 •  2002 Calendar Year
 •  2001 Calendar Year

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