Browsers that can not handle javascript will not be able to access some features of this site.
Skip Navigation
Department of Labor & Economic GrowthMichigan.gov, Official Web Site for the State of Michigan
Michigan.gov Home DLEG Home | Sitemap | Contacts | Online Services | Agencies
Printer Friendly Version Printer Friendly   Text Only Version Text Version Email this page Email Page
2005 Calendar Year

Untitled Document The information below contains complaint ratios for companies that wrote $1,000,000 or more in premiums for the calendar year. Complaint ratios for companies that wrote less than $1,000,000 in premiums for the calendar year are not displayed. Complaint ratios which are based on less than $1,000,000 in premium are highly variable and may not be adequate measures of a company's performance.

Coverage Type: Automobile
Complaint Ratio per $1 Million of Direct Premiums
Written in Michigan
Companies With at least $1 Million in Premiums



Company


Complaints

2005 Written
Premiums
2005
Complaint
Ratio
ACE AMERICAN INSURANCE COMPANY 1 $6,092,592 .16  
ADRIATIC INSURANCE COMPANY 2 $1,291,332 1.55  
AIU INSURANCE COMPANY 3 $18,520,467 .16  
ALLIED PROPERTY AND CASUALTY INSURANCE COMPANY 12 $81,440,702 .15  
ALLSTATE INSURANCE COMPANY 51 $278,378,356 .18  
ALLSTATE PROPERTY AND CASUALTY INSURANCE COMPANY 3 $101,576,612 .03  
AMERICAN CASUALTY COMPANY OF READING, PENNSYLVANIA 2 $5,633,283 .36  
AMERICAN ECONOMY INSURANCE COMPANY 1 $1,284,174 .78  
AMERICAN FELLOWSHIP MUTUAL INSURANCE COMPANY 4 $4,839,284 .83  
AMERICAN GENERAL INDEMNITY COMPANY 1 $2,931,286 .34  
AMERICAN HOME ASSURANCE COMPANY 1 $13,129,378 .08  
AMERICAN INSURANCE COMPANY, THE 1 $1,157,067 .86  
AMERICAN INTERNATIONAL INSURANCE COMPANY 18 $19,310,996 .93  
AMERICAN MODERN HOME INSURANCE COMPANY 3 $5,359,178 .56  
AMERICAN STATES INSURANCE COMPANY 2 $3,428,617 .58  
AMERISURE INSURANCE COMPANY 1 $1,070,710 .93  
AMEX ASSURANCE COMPANY 4 $23,188,311 .17  
AMICA MUTUAL INSURANCE COMPANY 2 $17,492,467 .11  
AUTO CLUB GROUP INSURANCE COMPANY 102 $799,203,470 .13  
AUTO CLUB INSURANCE ASSOCIATION 44 $282,952,261 .16  
AUTO-OWNERS INSURANCE COMPANY 25 $273,704,304 .09  
BRISTOL WEST INSURANCE COMPANY 29 $84,027,827 .35  
BUCKEYE STATE MUTUAL INSURANCE COMPANY, THE 1 $0 N/A  
CHARTER OAK FIRE INSURANCE COMPANY, THE 1 $6,439,529 .16  
CHEROKEE INSURANCE COMPANY 5 $37,324,376 .13  
CINCINNATI INSURANCE COMPANY, THE 2 $39,476,518 .05  
CITIZENS INSURANCE COMPANY OF AMERICA 64 $482,338,786 .13  
CLARENDON NATIONAL INSURANCE COMPANY 1 $5,010,000 .20  
CONNECTICUT GENERAL LIFE INSURANCE COMPANY 1 $0 N/A  
CONTINENTAL CASUALTY COMPANY 2 $9,731,354 .21  
DAIRYLAND INSURANCE COMPANY 2 $17,399,510 .11  
DISCOVER PROPERTY & CASUALTY INSURANCE COMPANY 1 $7,717,551 .13  
EMPIRE FIRE AND MARINE INSURANCE COMPANY 2 $8,153,603 .25  
ENCOMPASS PROPERTY AND CASUALTY COMPANY 3 $27,182,458 .11  
ESURANCE INSURANCE COMPANY 10 $25,878,258 .39  
FARM BUREAU GENERAL INSURANCE COMPANY OF MICHIGAN 68 $219,265,435 .31  
FARM BUREAU MUTUAL INSURANCE COMPANY OF MICHIGAN 7 $71,354,518 .10  
FARMERS INSURANCE EXCHANGE 23 $108,098,085 .21  
FIDELITY AND GUARANTY INSURANCE COMPANY 1 $110,958 N/A  
FOREMOST INSURANCE COMPANY GRAND RAPIDS, MICHIGAN 4 $9,224,817 .43  
FOUNDERS INSURANCE COMPANY 1 $0 N/A  
FOUNDERS INSURANCE COMPANY OF MICHIGAN 1 $3,831,593 .26  
FRANKENMUTH MUTUAL INSURANCE COMPANY 10 $91,910,673 .11  
GEICO INDEMNITY COMPANY 8 $17,790,991 .45  
GLENS FALLS INSURANCE COMPANY, THE 2 $-17,968 N/A  
GMAC DIRECT INSURANCE COMPANY 1 $0 N/A  
GRANGE INSURANCE COMPANY OF MICHIGAN 7 $45,968,475 .15  
GREAT AMERICAN ASSURANCE COMPANY 1 $5,693,181 .18  
GREAT LAKES CASUALTY INSURANCE COMPANY 2 $8,959,216 .22  
HANOVER INSURANCE COMPANY, THE 1 $11,607,744 .09  
HARCO NATIONAL INSURANCE COMPANY 1 $4,650,244 .22  
HARLEYSVILLE LAKE STATES INSURANCE COMPANY 10 $22,050,658 .45  
HARTFORD ACCIDENT AND INDEMNITY COMPANY 2 $3,759,801 .53  
HARTFORD INSURANCE COMPANY OF THE MIDWEST 16 $38,568,422 .41  
HASTINGS MUTUAL INSURANCE COMPANY 9 $43,242,176 .21  
HOME-OWNERS INSURANCE COMPANY 39 $408,042,506 .10  
HORACE MANN INSURANCE COMPANY 1 $6,308,735 .16  
INTEGON NATIONAL INSURANCE COMPANY 3 $19,391,596 .15  
LANCER INSURANCE COMPANY 1 $4,021,156 .25  
LIBERTY MUTUAL FIRE INSURANCE COMPANY 24 $98,040,072 .24  
LIBERTY MUTUAL INSURANCE COMPANY 3 $1,732,329 1.73  
LIBERTY PERSONAL INSURANCE COMPANY 1 $0 N/A  
LLOYD'S UNDERWRITERS AT LONDON, SPONSORING SYNDICATES 1 $0 N/A  
LM PROPERTY AND CASUALTY INSURANCE COMPANY 1 $-1,187 N/A  
MEEMIC INSURANCE COMPANY 18 $174,317,851 .10  
MEMBERSELECT INSURANCE COMPANY 1 $20,189,157 .05  
MERASTAR INSURANCE COMPANY 1 $1,655,373 .60  
MERCURY NATIONAL INSURANCE COMPANY 3 $2,944,888 1.02  
METROPOLITAN DIRECT PROPERTY AND CASUALTY INSURANCE COMPANY 2 $3,136,460 .64  
METROPOLITAN GROUP PROPERTY AND CASUALTY INSURANCE COMPANY 3 $37,030,412 .08  
MIC GENERAL INSURANCE CORPORATION 6 $91,214,959 .07  
MICHIGAN INSURANCE COMPANY 5 $47,658,613 .10  
MICHIGAN MILLERS MUTUAL INSURANCE COMPANY 6 $38,727,990 .15  
MUTUAL SERVICE CASUALTY INSURANCE COMPANY 1 $0 N/A  
NATIONAL GENERAL INSURANCE COMPANY 5 $20,257,250 .25  
NATIONAL INTERSTATE INSURANCE COMPANY 1 $5,223,533 .19  
NATIONAL LIABILITY & FIRE INSURANCE COMPANY 2 $1,372,364 1.46  
NATIONWIDE MUTUAL FIRE INSURANCE COMPANY 8 $69,082,443 .12  
NATIONWIDE MUTUAL INSURANCE COMPANY 3 $1,173,951 2.56  
NATIONWIDE PROPERTY AND CASUALTY INSURANCE COMPANY 8 $9,976,884 .80  
NEW HAMPSHIRE INDEMNITY COMPANY, INC. 2 $17,371,858 .12  
NORTH POINTE INSURANCE COMPANY 4 $-293,054 N/A  
NORTHLAND INSURANCE COMPANY 1 $12,707,712 .08  
OHIO CASUALTY INSURANCE COMPANY, THE 1 $957,090 N/A  
PACIFIC INDEMNITY COMPANY 2 $924,371 N/A  
PIONEER STATE MUTUAL INSURANCE COMPANY 12 $76,915,687 .16  
PREFERRED PROFESSIONAL INSURANCE COMPANY 1 $0 N/A  
PROGRESSIVE MARATHON INSURANCE COMPANY 6 $67,773,744 .09  
PROGRESSIVE MICHIGAN INSURANCE COMPANY 61 $402,001,401 .15  
PROGRESSIVE PREFERRED INSURANCE COMPANY 1 $0 N/A  
PROPERTY AND CASUALTY INSURANCE COMPANY OF HARTFORD 6 $20,023,296 .30  
QBE INSURANCE CORPORATION 5 $11,362,655 .44  
RLI INSURANCE COMPANY 1 $3,845,153 .26  
SAFECO INSURANCE COMPANY OF AMERICA 6 $229,842 N/A  
SAFECO INSURANCE COMPANY OF ILLINOIS 8 $48,124,997 .17  
SECURA INSURANCE, A MUTUAL COMPANY 3 $22,166,745 .14  
SECURA SUPREME INSURANCE COMPANY 2 $10,988,565 .18  
SECURITY INSURANCE COMPANY OF HARTFORD 1 $0 N/A  
SENTRY INSURANCE, A MUTUAL COMPANY 1 $2,710,890 .37  
ST. PAUL MERCURY INSURANCE COMPANY 1 $263,456 N/A  
STATE AUTOMOBILE MUTUAL INSURANCE COMPANY 1 $7,721,326 .13  
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY 139 $1,233,300,585 .11  
STONEBRIDGE CASUALTY INSURANCE COMPANY 1 $0 N/A  
TEACHERS INSURANCE COMPANY 2 $6,573,459 .30  
TITAN INSURANCE COMPANY 35 $132,609,621 .26  
TRANSPORTATION INSURANCE COMPANY 1 $5,610,863 .18  
TRAVELERS INDEMNITY COMPANY OF AMERICA, THE 3 $4,085,786 .73  
TRAVELERS INDEMNITY COMPANY, THE 2 $2,003,141 1.00  
TRUCK INSURANCE EXCHANGE 1 $2,413,770 .41  
TWIN CITY FIRE INSURANCE COMPANY 1 $1,633,373 .61  
UNITED SERVICES AUTOMOBILE ASSOCIATION 1 $54,544,596 .02  
UNITED STATES FIDELITY AND GUARANTY COMPANY 1 $655,903 N/A  
UNITRIN DIRECT INSURANCE COMPANY 3 $172,160 N/A  
UNITRIN DIRECT PROPERTY & CASUALTY COMPANY 4 $21,015,188 .19  
UNIVERSAL UNDERWRITERS INSURANCE COMPANY 1 $5,172,327 .19  
USAA CASUALTY INSURANCE COMPANY 5 $41,309,711 .12  
VALLEY FORGE INSURANCE COMPANY 1 $1,939,677 .52  
VESTA INSURANCE CORPORATION 2 $10,198,263 .20  
WEST AMERICAN INSURANCE COMPANY 1 $6,608,118 .15  
WESTFIELD INSURANCE COMPANY 1 $21,837,423 .05  
WOLVERINE MUTUAL INSURANCE COMPANY 6 $11,222,437 .53  
 
Link to Department and Agencies Web Site Index
Link to Statewide Online Services Index
Link to Statewide Web-based Surveys
Link to RSS feeds available on this site
Related Content
 •  2007 Calendar Year
 •  2006 Calendar Year
 •  2004 Calendar Year
 •  2003 Calendar Year
 •  2002 Calendar Year
 •  2001 Calendar Year

Michigan.gov Home | DLEG Home | State Web Sites
Accessibility Policy | Link Policy | Privacy Policy | Security Policy | Michigan News | Michigan.gov Survey

Copyright © 2001-2008 State of Michigan