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2002 Calendar Year

Untitled Document
The information below contains complaint ratios for companies that wrote $1,000,000 or more in premiums for the calendar year. Complaint ratios for companies that wrote less than $1,000,000 in premiums for the calendar year are not displayed. Complaint ratios which are based on less than $1,000,000 in premium are highly variable and may not be adequate measures of a company's performance.
The information below contains complaint ratios for companies that wrote $1,000,000 or more in premiums for the calendar year. Complaint ratios for companies that wrote less than $1,000,000 in premiums for the calendar year are not displayed. Complaint ratios which are based on less than $1,000,000 in premium are highly variable and may not be adequate measures of a company's performance.
 
Coverage Type: Automobile
Complain Ratio per $1 Million of Direct Premiums
Written in Michigan
Companies with at least $1 Million in Premiums


Company

Complaints
2002 Written
Premiums		 2002
Complaint
Ratio
ACE AMERICAN INSURANCE COMPANY 1 $507,512 N/A
AIU INSURANCE COMPANY 26 $31,233,800 .83
ALLIED PROPERTY AND CASUALTY INSURANCE COMPANY 15 $64,852,742 .23
ALLSTATE INSURANCE COMPANY 128 $460,466,484 .28
AMERICAN ALTERNATIVE INSURANCE CORPORATION 1 $1,339,785 .75
AMERICAN COUNTRY INSURANCE COMPANY 3 $4,051,824 .74
AMERICAN EQUITY INSURANCE COMPANY 1 $0 N/A
AMERICAN FELLOWSHIP MUTUAL INSURANCE COMPANY 24 $14,380,119 1.67
AMERICAN INTERNATIONAL INSURANCE COMPANY 21 $27,568,197 .76
AMERICAN STATES INSURANCE COMPANY 2 $6,940,613 .29
AMERISURE INSURANCE COMPANY 2 $1,864,899 1.07
AMEX ASSURANCE COMPANY 10 $13,297,648 .75
AMICA MUTUAL INSURANCE COMPANY 1 $13,776,665 .07
ARGONAUT GREAT CENTRAL INSURANCE COMPANY 1 $163,684 N/A
ASSURANCE COMPANY OF AMERICA 2 $3,092,159 .65
ATHENA ASSURANCE COMPANY 1 $394,373 N/A
AUTO CLUB GROUP INSURANCE COMPANY 88 $734,656,170 .12
AUTO CLUB INSURANCE ASSOCIATION 67 $366,846,478 .18
AUTO-OWNERS INSURANCE COMPANY 56 $356,633,337 .16
BALBOA INSURANCE COMPANY 1 $5,128,545 .19
BRISTOL WEST INSURANCE COMPANY 14 $35,796,456 .39
CAROLINA CASUALTY INSURANCE COMPANY 1 $2,179,495 .46
CATERPILLAR INSURANCE COMPANY 1 $0 N/A
CINCINNATI INSURANCE COMPANY, THE 2 $41,033,730 .05
CITIZENS INSURANCE COMPANY OF AMERICA 87 $526,924,562 .17
CONTINENTAL CASUALTY COMPANY 1 $10,014,051 .10
CONTINENTAL INSURANCE COMPANY, THE 7 $8,524 N/A
DAIRYLAND INSURANCE COMPANY 8 $6,699,847 1.19
EMPIRE FIRE AND MARINE INSURANCE COMPANY 1 $8,834,522 .11
EMPLOYERS MUTUAL CASUALTY COMPANY 3 $10,905,622 .28
FARM BUREAU GENERAL INSURANCE COMPANY OF MICHIGAN 50 $165,829,383 .30
FARM BUREAU MUTUAL INSURANCE COMPANY OF MICHIGAN 12 $57,534,380 .21
FARMERS INSURANCE EXCHANGE 82 $144,543,957 .57
FEDERAL INSURANCE COMPANY 2 $9,758,801 .20
FEDERATED MUTUAL INSURANCE COMPANY 1 $4,924,448 .20
FOREMOST INSURANCE COMPANY GRAND RAPIDS, MICHIGAN 3 $8,019,624 .37
FOREMOST PROPERTY AND CASUALTY INSURANCE COMPANY 7 $-65,575 N/A
FRANKENMUTH MUTUAL INSURANCE COMPANY 11 $78,217,887 .14
FREMONT MUTUAL INSURANCE COMPANY 2 $5,789,951 .35
GE PROPERTY & CASUALTY INSURANCE COMPANY
Company name changed		 1 $3,108,945 .32
GEICO GENERAL INSURANCE COMPANY 2 $0 N/A
GEICO INDEMNITY COMPANY 12 $21,064,658 .57
GENERAL CASUALTY COMPANY OF WISCONSIN 1 $3,994,033 .25
GLENS FALLS INSURANCE COMPANY, THE 4 $20,614,311 .19
GMAC INSURANCE COMPANY ONLINE, INC. 2 $383,005 N/A
GOVERNMENT EMPLOYEES INSURANCE COMPANY 2 $-8 N/A
GREAT AMERICAN ASSURANCE COMPANY 1 $2,443,671 .41
GREAT AMERICAN INSURANCE COMPANY 3 $4,908,439 .61
GREAT LAKES CASUALTY INSURANCE COMPANY 3 $9,489,015 .32
GREAT MIDWEST INSURANCE COMPANY 1 $3,418,477 .29
GREAT WEST CASUALTY COMPANY 1 $6,245,140 .16
GUARANTY NATIONAL INSURANCE COMPANY 2 $958,096 N/A
HARLEYSVILLE LAKE STATES INSURANCE COMPANY 4 $37,670,684 .11
HARTFORD ACCIDENT AND INDEMNITY COMPANY 8 $9,362,963 .85
HARTFORD CASUALTY INSURANCE COMPANY 1 $1,577,067 .63
HARTFORD INSURANCE COMPANY OF THE MIDWEST 24 $45,293,167 .53
HARTFORD UNDERWRITERS INSURANCE COMPANY 2 $3,789,610 .53
HASTINGS MUTUAL INSURANCE COMPANY 8 $42,549,089 .19
HIGHLANDS INSURANCE COMPANY 1 $0 N/A
HOME-OWNERS INSURANCE COMPANY 7 $216,571,076 .03
HORACE MANN INSURANCE COMPANY 8 $12,196,513 .66
INSURANCE COMPANY OF NORTH AMERICA 1 $25,847 N/A
INTEGON NATIONAL INSURANCE COMPANY 6 $6,075,989 .99
JEFFERSON INSURANCE COMPANY 1 $0 N/A
KEMPER AUTO & HOME INSURANCE COMPANY 1 $503,536 N/A
LEADER INSURANCE COMPANY 7 $-51,326 N/A
LIBERTY INSURANCE CORPORATION 2 $606,564 N/A
LIBERTY MUTUAL FIRE INSURANCE COMPANY 31 $95,752,863 .32
LIBERTY PERSONAL INSURANCE COMPANY 1 $0 N/A
LLOYD'S UNDERWRITERS AT LONDON, SPONSORING SYNDICATES 1 $0 N/A
MEEMIC INSURANCE COMPANY 14 $147,168,087 .10
MEMBERSELECT INSURANCE COMPANY 2 $27,727,385 .07
MERITPLAN INSURANCE COMPANY 2 $10,385,434 .19
METROPOLITAN DIRECT PROPERTY AND CASUALTY INSURANCE COMPANY 3 $3,291,732 .91
METROPOLITAN GROUP PROPERTY AND CASUALTY INSURANCE COMPANY 15 $36,960,024 .41
METROPOLITAN PROPERTY AND CASUALTY INSURANCE COMPANY 1 $1,755,388 .57
MIC GENERAL INSURANCE CORPORATION 13 $85,418,757 .15
MIC PROPERTY AND CASUALTY INSURANCE CORPORATION 2 $4,162,207 .48
MICHIGAN INSURANCE COMPANY 8 $32,639,853 .25
MICHIGAN MILLERS MUTUAL INSURANCE COMPANY 13 $39,147,414 .33
MID-CENTURY INSURANCE COMPANY 1 $1,073,072 .93
MODERN SERVICE INSURANCE COMPANY 9 $17,267,996 .52
MOTORS INSURANCE CORPORATION 1 $4,229,413 .24
MUTUAL SERVICE CASUALTY INSURANCE COMPANY 2 $10,377,139 .19
NATIONAL BEN-FRANKLIN INSURANCE COMPANY OF ILLINOIS 1 $8,062,066 .12
NATIONAL CASUALTY COMPANY 1 $3,094,902 .32
NATIONAL GENERAL INSURANCE COMPANY 3 $6,198,084 .48
NATIONAL INTERSTATE INSURANCE COMPANY 1 $4,232,661 .24
NATIONAL UNION FIRE INSURANCE COMPANY OF PITTSBURGH, PA. 2 $207,171 N/A
NATIONWIDE INSURANCE COMPANY OF AMERICA 1 $-69,531 N/A
NATIONWIDE MUTUAL FIRE INSURANCE COMPANY 34 $90,297,726 .38
NATIONWIDE MUTUAL INSURANCE COMPANY 10 $932,612 N/A
NORTH AMERICAN INSURANCE COMPANY 1 $0 N/A
NORTH POINTE INSURANCE COMPANY 15 $19,966,619 .75
NORTHLAND INSURANCE COMPANY 8 $16,903,585 .47
ONEBEACON INSURANCE COMPANY 3 $532,679 N/A
PACIFIC INDEMNITY COMPANY 1 $503,583 N/A
PACIFIC SPECIALTY INSURANCE COMPANY 2 $697,575 N/A
PARTNERS MUTUAL INSURANCE COMPANY 1 $3,173,876 .32
PENNSYLVANIA GENERAL INSURANCE COMPANY 1 $-143 N/A
PIONEER STATE MUTUAL INSURANCE COMPANY 13 $52,342,339 .25
PROGRESSIVE MICHIGAN INSURANCE COMPANY 58 $244,545,292 .24
PROGRESSIVE NORTHERN INSURANCE COMPANY 1 $0 N/A
PRUDENTIAL INSURANCE COMPANY OF AMERICA, THE 1 $0 N/A
PRUDENTIAL PROPERTY AND CASUALTY INSURANCE COMPANY 4 $18,023,073 .22
QBE INSURANCE CORPORATION 1 $13,111,994 .08
SAFECO INSURANCE COMPANY OF AMERICA 11 $722,445 N/A
SAFECO INSURANCE COMPANY OF ILLINOIS 1 $32,035,582 .03
SECURA INSURANCE, A MUTUAL COMPANY 6 $25,347,649 .24
SENTRY SELECT INSURANCE COMPANY 1 $5,653,334 .18
SOUTHERN MICHIGAN INSURANCE COMPANY 8 $10,225,713 .78
ST. PAUL FIRE AND MARINE INSURANCE COMPANY 1 $14,817,784 .07
STANDARD FIRE INSURANCE COMPANY, THE 1 $2,702,330 .37
STATE AUTO PROPERTY AND CASUALTY INSURANCE COMPANY 1 $4,066,850 .25
STATE FARM FIRE AND CASUALTY COMPANY 2 $4,742,166 .42
STATE FARM GENERAL INSURANCE COMPANY 1 $0 N/A
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY 134 $1,090,170,369 .12
TEACHERS INSURANCE COMPANY 1 $4,371,810 .23
TIG INSURANCE COMPANY 1 $968,500 N/A
TIG INSURANCE CORPORATION OF AMERICA 5 $0 N/A
TITAN INSURANCE COMPANY 49 $107,662,350 .46
TRAVELERS CASUALTY AND SURETY COMPANY 1 $0 N/A
TRAVELERS INDEMNITY COMPANY OF AMERICA, THE 1 $1,032,981 .97
TRAVELERS INDEMNITY COMPANY OF ILLINOIS, THE 1 $15,473,117 .06
TRAVELERS INDEMNITY COMPANY, THE 5 $3,296,528 1.52
TRUMBULL INSURANCE COMPANY 1 $661,989 N/A
TWIN CITY FIRE INSURANCE COMPANY 1 $2,578,857 .39
UNITED SERVICES AUTOMOBILE ASSOCIATION 1 $42,236,307 .02
UNITED STATES FIDELITY AND GUARANTY COMPANY 1 $-14,228,542 N/A
UNITRIN DIRECT INSURANCE COMPANY 13 $10,249,663 1.27
UNIVERSAL PREMIUM ACCEPTANCE CORPORATION 2 $0 N/A
USAA CASUALTY INSURANCE COMPANY 11 $30,487,281 .36
WEST AMERICAN INSURANCE COMPANY 4 $8,989,263 .44
WESTFIELD INSURANCE COMPANY 7 $24,007,284 .29
WOLVERINE MUTUAL INSURANCE COMPANY 3 $12,678,239 .24
WORLDWIDE INSURANCE COMPANY 2 $7,844 N/A
ZURICH AMERICAN INSURANCE COMPANY 2 $15,728,920 .13

This Information is compiled by the Michigan Office of Financial and Insurance Services for consumer information, trending and analysis purposes. The complaint information is not to be used as endorsement for marketing or advertising purpose.

 
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 •  2007 Calendar Year
 •  2006 Calendar Year
 •  2005 Calendar Year
 •  2004 Calendar Year
 •  2003 Calendar Year
 •  2001 Calendar Year

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