INTRODUCTION

Once providers receive their first course approval, additional responsibilities are required to remain active and avoid disciplinary action in the State of Michigan. Licensees rely on providers for compliance with the statutory mandates by reporting the $1.00 per credit hour within the 30 days of course completion. Licensees are not in compliance until the provider reports the credit hour on behalf of the licensees.

GENERAL INFORMATION

Credit Reporting/Certificate of Completion

• The State will collect $1.00 for every credit hour from the providers for all licensees upon course completion. Providers may collect this fee from licensees or pay the fee on their behalf, BUT must be collected at the time the course is purchased and before a passing score is earned on an exam. NEW
• This $1.00 per credit hour must be remitted on behalf of the licensee within 30 days of course completion to the State and/or its designee.
• Providers will issue to the licensee a completely filled out Certificate of Completion, either in person or by U.S. Mail, within 30 days of completion of the program.
• Courses are considered completed at the conclusion of the CE classroom course or upon achieving a passing scoring on an exam for self-study/correspondence courses.
• No additional paperwork is required by the licensee to request the provider to report the $1.00 per hour on behalf of licensees. NEW
• The $1.00 per credit hour must be reported electronically using a software program called EasyBank obtained directly from Promissor.
• Providers must report the actual course completion date that is written on the certificate of completion when using EasyBank. NEW
• A certificate of completion is generated from EasyBank the same date that the roster is prepared to send to the reporting agency. NEW
• Providers who elect to distribute completion certificates, not issued from EasyBank, must provide a sample of the certificate for approval that includes the date the provider will report the credit hours on behalf of the licensee. NEW
• Providers may use a signature stamp using color ink other than black and/or an electronic signature on the certificate.

Contact Person/Address Change

• Only one (1) designated individual, “contact person”, at any one time is allowed.
• Must be designated on the application.
• Responds to any issues that may arise regarding provider and/or course filings, licensee disputes and reporting requirements.
• To change the designated “contact person” or address of the provider:
  • Check the box on the application in Part 1; fill out all the information in Part 1; and mail to address on the application.
  • Send written correspondence to the address on the application, or e-mail and include the following information:
    1. The provider’s name and number.
    2. The name of the previous designated “contact person.”
    3. The reason that the change was necessary.
    4. Indicate the name of the new contact.

Record Maintenance/Licensee Disputes

• Providers are required to keep all attendance and course completion records for participants for 5 years following the course completion date should a dispute may arise where the licensing file record does not reflect the course completion. The licensee and the provider should keep records as proof in case of any dispute.
• Licensees can call Promissor directly at 1-800-274-2603 or view the Office of Financial and Insurance Services (OFIS) web site at www.michigan.gov/ofis and Insurance Agent Locator to secure credit totals accumulated.
• In case of a dispute, licensees will be instructed to contact the provider for resolution of course completion and credit accumulation errors, to prove actual completion of the course and provide data to correct the licensing file record.
• Only if licensees and/or providers are unable to resolve disputes with Promissor should either party contact the Education Administrator (mbukos@michigan.gov) of OFIS.

Conducting The Course

• Providers may conduct only approved courses at any time and at any location it chooses as long as all of the following are met:
  1. The provider is active.
  2. The course is active at the time of offering.
  3. Electronic course schedules are reported at least 30 days prior to offering.
  4. No material changes have been made to the course since the original approval of the course.
• Providers must staff course sites using approved monitoring procedures.
• Pre-enrollment procedures, fees charged, selection and distribution of course materials, choice, use and substitution of instructors shall be at the discretion of the provider.
• Course advertisements MUST INDICATE:
  1. The provider name and number.
  2. The course name and number.
  3. The line(s) of insurance line.
  4. The number of approved credit hours.
  5. Indicate if there is a self-study component to earning credits and that a monitored exam is required to receive the certificate of completion. NEW

Audits/Course Schedules

• Providers may be subject to audit by the State, its designated contractor or the Agent Education Advisory Council at any time.
• All class schedules must be reported electronically at least 30 days prior to offering the course.
• An audit may be conducted of the records of the provider or through actual attendance of class presentations at any time and without warning.
• Providers not in compliance with the minimum filing requirements may be subject to administrative sanctions and jeopardize their approved provider status.