I don't have a User ID or Password. What do I do

You need to create a User ID and Password.  The User ID can be anything you choose.  Choose something you will easily remember and write it down.  The Password must be exactly 8 characters and be a combination letters and numbers.  The Password cannot be the same as the user ID.  If you feel you will forget them, write then down immediately.

Real Estate Brokers were mailed Users ID's and Passwords in December 2007; if you've forgotten/misplaced this information, you will need to request new ones via the iCOLA site.

 I've forgotten/misplaced my User ID and Password. What do I do now?

 Access the iCOLA site and request new ones. Do not call the Department. The Department is not a repository for this information and Department staff will not be able to help you with this.

 I logged in but now I am getting a blank page and I see nothing, no application and no text appears on the screen.

 Change the text size by going to the very top of your screen. Select "view" then select "text size" and make sure the setting is on Medium or Smaller. (If Large or Largest are selected, the screen will be blank).

 I completed the application and now I'm trying to check out. It wants my bank account information. I don't see where to enter credit card information.

 ACH is the selection you make to use a bank account rather than a credit card. Click the arrow next to "ACH" and "credit card" is the next option.

 I prefer to pay my bills over the Internet. Can I renew my license/registration on iCOLA too?

 Yes. The Department will mail you a renewal application that will contain information regarding how to renew online. The Department's website will contain updated information regarding these processes as the renewal time nears. We encourage you to use the online renewal process. If you have met all the renewal requirements the process goes much quicker when you do.

 I entered my last name, the last four digits of my social security number and my date of birth - what do I enter for the license number?

 If you hold one of the following Michigan license types enter your 10 digit permanent ID number: Real Estate Salesperson, Real Estate Associate Broker, Real Estate Broker, Individual Auctioneer. If you do not hold one of these license types, leave it blank.

iCOLA FAQ's for Real Estate

 It's asking me for my employing broker information and I don't have a broker yet.

 You don't need a broker to take the exam. But, you will need a broker to receive your license. If you do not have a broker at this time, leave this blank. Later, when you find a broker, you and your broker will need to complete and submit the Employing Broker Notification (the paper application/form BCS/LRE-052). You will not be able to access your iCOLA application again once you have submitted your payment and received your receipt.

You must have a broker within one year of applying for the license in order to be licensed. PSI will mail you the photo pocket license and the Department will mail your employing broker the wall license and paper pocket card.

 I just completed my online license application and now PSI will not let me register to take the test.

 Make sure your application on iCOLA was complete and you received a receipt for payment that contains a confirmation number. It takes two (2) business days or approximately 48 hours after the application is approved  before you will receive your emailed authorization to test. This email will contain a 6-digit number and instructions for contacting PSI directly and scheduling your real estate license exam. Please make sure you submit any forms requested by the Department (as shown on the check-out page). You will not receive authorization to test until any/all requested forms are received by the Department and the iCOLA license application is approved.

Once your application has been approved by the Department, in approximately two (2) business days you will receive an email containing instructions for scheduling the exam directly with PSI.

 Why am I being asked to pay $62? The exam fee is $48.

 The $62 fee is the application fee for the license. You are required to submit your application for the license prior to taking the examination. This system (iCOLA) will allow applicants who have completed the license application process on-line, and have had a broker verify their employment relationship, receive their photo pocket license immediately upon passing the licensing examination.

 I have a conviction and I applied online more than two days ago, but I still have not received an email from the Department to enable me to schedule my exam.

 Make sure you send or fax your conviction inquiry form or your disciplinary action inquiry form, if applicable, to the Department right away. It may take up to 120 days for the Department to review this information and approve your application.

 I've lost my pocket card, how do I get a new one?

  You can request a reprint through the iCOLA site.

 I have a photo pocket license and have recently transferred my salesperson license to a different broker. Do I need to replace the photo pocket license as well?

 No, replacement photo pocket licenses are not available.

I'm a licensee and would like one of those new photo pocket licenses, what do I need to do to get one?

 Photo pocket licenses are only available to new applicants at this time.