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FAQ
  FAQ
I have a credit balance on my recent invoice; can I not process a payment?
 
Answer:
You should always pay the current amount due. You should make sure that the credit that is showing on your invoice is indeed a credit you should be taking. If you have not recently made any changes to the account the invoice is for it is possible that the credit has been misapplied to your account by the vendor. If you know that the credit is a result of returned goods or a change to your account, you can process the invoice for the amount due.

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