The Vendor Performance functionality in ADPICS offers you a vehicle for reporting and for inquiring about vendor performance.  It gives users a vehicle for reporting and tracking negative and/or positive vendor performance.  Procedure 0510.11 of the State Administrative Guide outlines the process and is found in Appendix F, Procedure 0510.11.

Occasionally, you may have a concern about vendor performance.  It is your obligation to first contact and talk with that vendor to try and resolve issues.  If satisfactory action does not occur, you may create a Vendor Performance report and mail the printed document (F12 key) to the vendor.  Acquisition Services runs reports weekly and distributes new reports to the appropriate buyer for investigation and resolution.  See Appendix G, Vendor Performance Screens.  The Vendor Performance record may also be used to compliment a vendor on good service. 

Users can then inquire on vendor performance records to keep abreast of ongoing investigations as well as to find out if a specific vendor has a history of complaints or exemplary performance.  The records only exist if a user creates them.  Using this function will help your colleagues make good choices and provide you with documentation should you desire not to use this vendor again.