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A New and Improved Campground Reservation System is Launching on November 1st
In November 2013, the Department of Natural Resources will transition to a new, improved campground reservation system (CRS) that manages state park and harbor reservations. The new system has features that will ultimately enhance customers' experience online and on the phone. Because the DNR's current reservation system has varying lengths of time for advance bookings, customers may notice short-term impacts beginning next month.
Important Dates in 2013:
- Oct. 22-31 - Website reservations cannot be made. The call center will remain active through Oct 30, taking reservations for dates through Oct. 31, 2013.
- Oct. 25 - The new reservation website goes live. Although reservations cannot yet be made on the website, customer profiles can be created and viewers can navigate the site to create familiarity.
- Oct. 31 - Reservations cannot be made. State parks can register walk-ins on a first-come, first-served basis.
- Nov. 1 - The new CRS system, both the website and the call center, opens to state park lodging which typically has a one-year reservation window (camper cabins, mini-cabins, rustic cabins, yurts and modern lodges). Reservations for these facilities can now be made for dates after Oct. 31, 2013. From Nov. 1-2, campsites and slips are not reservable. During this time, campsites and slips are available at the facility on a first-come, first-serve basis.
- Nov. 3 - The system opens to facilities with a six-month reservation window. These include campsites at state parks and select state forest campgrounds and harbor slips.
Features to look forward to on Nov 1st:
- Site specific reservations all the time. Currently in the shoulder seasons (after Labor Day and before Memorial Day) campsite reservations have been available but customers have not been able to pick a specific campsite. With the new system they will be able to.
- Broad search capabilities on the web - know when you want to camp but don't know where to go? - You will now be able to search for availability by region.
- Wonder what that campsite looks like? - You will be able to see campsite photos
Department procedures/rule changes that will go into effect on Nov 1st:
- The definition of a camp has changed. No more trying to figure out if you are related enough to be considered family and camp together. Six people will be allowed per campsite regardless of relationship.
- Need to modify your reservation within the same campground? - No need to cancel and rebook. You will be able to modify and incur only a $10 modification fee (as opposed to $18 under previous procedures).
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