DEQ Evaluation for Permit to Install (PTI) Customer Service

Name and Contact Information (optional):

PTI No. (optional):

Air Quality Division (AQD) Permit Engineer (optional):

1. Overall, how would you describe the services provided by the AQD for this project?

Very Good Good Average Fair Poor

Comments (Q#1):

2. Overall, how would you describe the professionalism exhibited by AQD staff during this project?

Very Good Good Average Fair Poor

Comments (Q#2):

3. Did AQD staff respond to your information request(s) in an effective and timely manner?

Yes No Sometimes

Comments (Q#3):

4. Were the AQD established timelines to complete the project action communicated adequately to you at the beginning of the project?

Yes No

Comments (Q#4):

5. Was the AQD action taken completed in accordance with the AQD established timelines?

Yes No

Comments (Q#5):

6. Was the AQD action taken completed in accordance with your business needs?

Yes No

Comments (Q#6):

7. Do you have specific suggestions for changes or improvements to AQD customer service or AQD processes themselves as a result of this project or any others?

Yes No

Comments (Q#7):

8. Do you have experience with other department programs that you would like to share?

Yes No

Comments (Q#8):

9. Is there anything else you would like to tell us?

Yes No

Comments (Q#9):