www.michigan.gov (To Print use your browser's print function)														June 16, 2009
Complaint Reasons by Coverage Type for John Hancock Life Insurance Company
Please note that a single complaint may have up to 3 complaint reasons
								Coverage Type
Reason					Complaint Reasons	Percent		Accident  & Health		Annuity		Auto		Home		Life		Other
Claim Handling					3	18%		0		1		0		0		2		0
Marketing & Sales					1	06%		0		0		0		0		1		0
Non-Compliance					1	06%		0		0		0		0		0		1
Customer Service					11	65%		5		2		0		0		4		0
Underwriting					1	06%		1		0		0		0		0		0
Total:					17			6		3		0		0		7		1
Mailing Address											Contact Phone Numbers
PO Box 111										Toll Free Number:				None
Boston, MA 02117-0111										Standard Number:				617-572-0748
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