ࡱ> @ [bbjbjFF g,,0"% RRR(g,DV>\2\2\2\n]'tl $RP f]j] 2\2\4t 82\ 2\  2\ DR64ϩi0j4 Ū0ȕ"/>$>HYPERLINK "http://www.michigan.gov/documents/techtalk/SEMTemplateInstructions_259664_7.pdf"Press ctrl + Click HERE for instructions for completing SEM templates.   HYPERLINK "http://www.michigan.gov/documents/techtalk/SEMAppendixE_259538_7.pdf" Press ctrl + Click HERE to view SEM Appendix E for information about who is responsible for completing this document. HYPERLINK "http://ditforms.state.mi.us/TellUsWhatYouThink.aspx?Form=SEM-301"Press ctrl + Click HERE to send us comments/suggestions regarding this template. State of Michigan  FORMTEXT (Insert System or Project Name Here) Maintenance Plan General Information System or Project ID / Acronym:  FORMTEXT System or Project ID / AcronymCreation Date: FORMTEXT Date CreatedClient Agency:  FORMTEXT Name of Client AgencyModification Date: FORMTEXT Last Date ModifiedAuthor(s):  FORMTEXT Record the name of all authors contributing to this document MDIT Authorized by: FORMTEXT MDIT CSD or IO authorizing MDIT resources to work on the project Privacy Information This document may contain information of a sensitive nature. This information should not be given to persons other than those who are involved in this project or who will become involved during the lifecycle. Instructional text in blue is ignored when creating the Table of Contents. As a result, Table of Contents page numbers may not match page numbers in the document when viewed on the screen. As changes are made to the document, page numbers may also change. Clicking "Update TOC" on the SEM Toolbar will update the Table. It will also be updated to the correct numbers when the document is printed without blue text. Table of Contents  TOC \o "1-3" \u General Information  PAGEREF _Toc222648824 \h 1 Table of Contents  PAGEREF _Toc222648825 \h 2 1. Overview  PAGEREF _Toc222648826 \h 3 1.1 Background  PAGEREF _Toc222648827 \h 3 1.2 Scope of Maintenance  PAGEREF _Toc222648828 \h 3 1.3 References  PAGEREF _Toc222648829 \h 3 2. Product Status  PAGEREF _Toc222648830 \h 3 3. Maintenance Team  PAGEREF _Toc222648831 \h 3 3.1 Roles and Responsibilities  PAGEREF _Toc222648832 \h 4 4. Management Approach  PAGEREF _Toc222648833 \h 5 4.1 Management Priorities  PAGEREF _Toc222648834 \h 5 4.2 Task Estimates  PAGEREF _Toc222648835 \h 5 4.3 Assumptions, Constraints, and Dependencies  PAGEREF _Toc222648836 \h 5 5. Technical Approach  PAGEREF _Toc222648837 \h 5 5.1 Types of Maintenance Activities  PAGEREF _Toc222648838 \h 5 5.2 Configuration Management  PAGEREF _Toc222648839 \h 5 5.3 Risk Assessment  PAGEREF _Toc222648840 \h 5 5.4 Testing  PAGEREF _Toc222648841 \h 5 5.5 System Protection  PAGEREF _Toc222648842 \h 5 5.6 Special Processes  PAGEREF _Toc222648843 \h 5 5.7 Maintenance Records and Reports  PAGEREF _Toc222648844 \h 5 5.8 Training  PAGEREF _Toc222648845 \h 6 5.9 Documentation  PAGEREF _Toc222648846 \h 6 5.10 Quality Assurance Activities  PAGEREF _Toc222648847 \h 6 5.11 Related Forms  PAGEREF _Toc222648848 \h 6 Approval Information  PAGEREF _Toc222648849 \h 6  1. Overview 1.1 Background Provide a high-level description of the project and its background. Clearly indicate if processes are already in place from the development of the system or whether the system has been in maintenance for some time and did not have documented processes. If the processes carried over from development, reference the documents that describe the process. If the processes were not documented before, describe each process in this maintenance plan.  MACROBUTTON [1] "Click HERE and Type"  1.2 Scope of Maintenance Describe the software, hardware, documentation and services which are included in the maintenance task assignment/contract. State the parameters that are being set for the project(s). This may include areas such as work assignments; type and frequency of customer/client meetings; requirements analysis; project(s) characteristics, etc. Also, list any areas specifically excluded from the project(s), i.e., acquisition of hardware/software, etc. Describe the nature of the maintenance to be performed. Is it ongoing (e.g., several resources are assigned and funded for a given period of time and they maintain the system) or is it for a specific project (e.g., a specific enhancement to be performed, or additional functionality to be added).  MACROBUTTON [1] "Click HERE and Type"  1.3 References Identify sources of information used to develop this document, such as IEEE or project documentation.  MACROBUTTON [1] "Click HERE and Type"  2. Product Status Identify the status of the products included in the scope at the time the maintenance task assignment/contract is initiated. This would include version numbers, release numbers and any known defects.  MACROBUTTON [1] "Click HERE and Type"  3. Maintenance Team Identify all team members by functional job description, e.g., all maintenance team members, functional area members, and approvers. State the approximate percentage of each team member's time that will be required to be devoted to the project(s).  MACROBUTTON [1] "Click HERE and Type"  3.1 Roles and Responsibilities RoleNameOrganizationResponsibilityPercent of TimeSystem Owner / User Point of Contact (POC) FORMTEXT       FORMTEXT      Overall responsibility and accountability for systems and data. Assigns and approves all project activities Represents  FORMTEXT       as the single POC for project assignments. FORMTEXT      Project Leader FORMTEXT       FORMTEXT      Daily planning and control of project. Manages and coordinates technical effort. Evaluates all requests and assignments from system owner and assigns to the appropriate staff member. Provides consistent and timely communications with system owner. Final sign off of all project assignments prior to forwarding to system owner for approval. Production of the Maintenance Plan and obtains the customer's agreement to the plan. FORMTEXT      Project Leader's Manager FORMTEXT       FORMTEXT      Provides support and guidance to the project leader and team. Ensures project staffing. Resolves and facilitates communications between client and support group. FORMTEXT      Systems Programmer / Analyst Support Staff FORMTEXT       FORMTEXT      Analyzes assignments and performs the technical requirements of the task including coding, testing, documenting, and implementing. FORMTEXT      Quality Analyst FORMTEXT       FORMTEXT      Reviews deliverables from a QA perspective. Provides guidance and assistance on process matters. FORMTEXT       4. Management Approach Describe the priorities for managing the project; tracking and controlling the project; assumptions, constraints, or dependencies associated with the project; risk management issues; project estimates (sizing and time); staffing requirements (skills and resource load); and information on overall schedule and project deliverables. Provide an overview of how activities will be tracked to completion and how the project schedule / cost will be kept under control.  MACROBUTTON [1] "Click HERE and Type"  4.1 Management Priorities Describe in general the approach for determining priorities.  MACROBUTTON [1] "Click HERE and Type"  4.2 Task Estimates Describe the process for determining estimates for tasks received. Estimate the task's size and the time required for completion. Estimates may be based on information such as the projects objectives, and information gathered during interviews, know requirements, and skill/experience levels. Estimating approaches may include a defined time frame for each type of task based on tracking of actual times versus planned, over a period of time. Target response time and clearance time for problems/change requests.  MACROBUTTON [1] "Click HERE and Type"  4.3 Assumptions, Constraints, and Dependencies List all known assumptions, constraints, and dependencies that could potentially affect maintenance of the project. An example of an assumption would be that the tasks for the project do not change significantly after they have been approved. A constraint is normally a situation that limits the resources that can be used to accomplish project maintenance. For example, the budget is restricted requiring extra coordination to insure agreement on what tasks can be accomplished with the resources available. A dependency is an event or chain of events, outside the managers control, that must happen for the project to be successful. For example, testing of project(s) will depend on installation, by 10-1-02, of a LAN backbone and connections by the Telecommunications area.  MACROBUTTON [1] "Click HERE and Type"  5. Technical Approach 5.1 Types of Maintenance Activities The activities for maintenance changes are a shortened version of the development stages. The types of changes that are included in the maintenance task assignment/contract: problem resolution (corrective), enhancements, interface modifications (adaptive).  MACROBUTTON [1] "Click HERE and Type"  5.2 Configuration Management Describe the configuration management process. Describe the change control activities. This includes how the change is initiated by the customer or the maintenance team and the process for analysis, risk assessment, design, coding, testing, and installation of a new release of the software including changes to project documents. Include the process for corrective changes that are made on an emergency basis to keep the project operational using the DIT-0180, Maintenance Log.  MACROBUTTON [1] "Click HERE and Type"  5.3 Risk Assessment State all potential risks associated with the change being implemented. Describe the elements of the risk, and state how the risk will be handled during task implementation.  MACROBUTTON [1] "Click HERE and Type"  5.4 Testing Describe the process for testing the changes.  MACROBUTTON [1] "Click HERE and Type"  5.5 System Protection Describe the process for protecting unauthorized access to the project(s)  MACROBUTTON [1] "Click HERE and Type"  5.6 Special Processes Identify special purpose programs that are planned/regularly scheduled maintenance activities such as mass changes, database modifications, backup and recovery, etc.  MACROBUTTON [1] "Click HERE and Type"  5.7 Maintenance Records and Reports Describe the format of records of maintenance activities performed and frequency of issue to customer. List report which will be produced and frequency of issue. These should include: List of requests for assistance or customer problems and the status of each. List of corrective actions including their priorities and results, if available. Failure rates and maintenance activity metrics. 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MACROBUTTON [1] "Click HERE and Type"  5.8 Training Describe the periodic or established training required for customers and maintenance team.  MACROBUTTON [1] "Click HERE and Type"  5.9 Documentation Describe the documents that are maintained as part of the maintenance effort..  MACROBUTTON [1] "Click HERE and Type"  5.10 Quality Assurance Activities Describe the activities and the process for reviewing the maintenance process to determine that activities are occurring as planned..  MACROBUTTON [1] "Click HERE and Type"  5.11 Related Forms DIT-0179, Software Change Control Log DIT-0180, Maintenance Log Detail Status Information Approval Information The signatures relay an understanding of the purpose and content of the document by those endorsing it.  FORMCHECKBOX Approve FORMCHECKBOX Approve with Modifications FORMCHECKBOX Reject Comments:  MACROBUTTON [1] "Click HERE and Type"  Initial Approval Signatures Name / TitleSignatureDateClient Sponsor FORMTEXT      MDIT Sponsor FORMTEXT      Project Manager FORMTEXT       Final Approval Signatures NameRSυЅх҅{|}/0):):)):)s)):):gdyUgdr8 gdr gdr gd2gdF&gd2gd2"./0‡Çć4^`b BDXZ\߶߯ߤߖߋ}rj.hyUUjhWtUmHnHujK,hyUU hS(hyU hzhyUhfYhyUB*ph hyU6<j@)hyUUjj(hyUUj'hyUUjhyUUhyUhGhyU5 hyU5h8hr8 hr hWV,Ň): s PSss PSp$If]p^gdyU )$IfgdyU $$Ifa$gdyUL]LgdyU d:5)s5555gdyUkd$*$$Iflֈv\ .")  h t0)44 ladfhЈڈJss|ss $IfgdyUgdyUL]LgdyUgdyUڈ܈".%JPSs $IfgdyU )$IfgdyUkdC+$$If+4\FY+% )  t(0c)44 +ap("$&(Bj|ssE<JPS3s $IfgdyU )$IfgdyUkd-$$If+\FY+% )  t 0c)44 +ap $IfgdyU\fhPRfhjtv *>@BNPRTVXZ\^`歩h` h)hzh_0JmHnHu hz0Jjhz0JUh_hzhr8 j5hyUUj4hyUUjg2hyUUU hS(hyUj/hyUUhyUjhyUUjhWtUmHnHu2jlnp|ssE<JPS3 $IfgdyU )$IfgdyUkd.$$If+\FY+% )  t 0c)44 +ap $IfgdyU‰|ssE@):@):;)sgdyUgdyUkds0$$If+\FY+% )  t 0c)44 +ap $IfgdyU&0Jssss $IfgdyU / TitleSignatureDateClient Sponsor FORMTEXT      MDIT Sponsor FORMTEXT      Project Manager FORMTEXT       SEM-0301 Rev. 02/09  PAGE 7 02Px.%JPSs $IfgdyU )$IfgdyUkd_1$$If+4\Fb+% )  t(0c)44 +ap(xz|~sssE<JPS3s $IfgdyU )$IfgdyUkd%3$$If+\Fb+% )  t 0c)44 +ap $IfgdyU ĠƠsssE<JPS3s $IfgdyU )$IfgdyUkd4$$If+\Fb+% )  t 0c)44 +ap $IfgdyUsssE@):@gdyUkdw6$$If+\Fb+% )  t 0c)44 +ap $IfgdyUXZ\^`bR̼@B `0,^$ `0,^a$$ `0,`a$$ `0,a$$ & F `0,7$8$H$a$gdyU  !")gd`b "68:NPdfz|~ȼʼBDf̽νڽܽ޽ 8:FHJU0JmHnHu0J j0JUhhhjB*aJph jUj]9h)CJUj8h)CJUj0JUmHnHuj7h)CJU0JmHnHujc7h)CJU0J j0JUhr8 3, 00&P:p_/ =!`"`#$@%) 0&P:p_/ =!`"`#$@%, 00&P:p_/ =!`"`#$@%) 0&P:p_/ =!`"`#$@%, 00&P:p_/ =!`"`#$@%) 0&P:p_/ =!`"`#$@%, 00&P:p_/ =!`"`#$@%) 0&P:p_/ =!`"`#$@%, 00&P:p_/ =!`"`#$@%) 0&P:p_/ =!`"`#$@%, 00&P:p_/ =!`"`#$@%, 0&P0:p_= /!@"#`$`%) 0&P:p_/ =!`"`#$@%, 00&P:p_/ =!`"`#$@%) 0&P:p_/ =!`"`#$@%, 00&P:p_/ =!`"`#$@%) 0&P:p_/ =!`"`#$@%, 00&P:p_/ =!`"`#$@%) 0&P:p_/ =!`"`#$@%, 00&P:p_/ =!`"`#$@%) 0&P:p_/ =!`"`#$@%, 00&P:p_/ =!`"`#$@%) 0&P:p_/ =!`"`#$@%, 00&P:p_/ =!`"`#$@%) 0&P:p_/ =!`"`#$@%, 00&P:p_/ =!`"`#$@%) 0&P:p_/ =!`"`#$@%, 00&P:p_/ =!`"`#$@%) 0&P:p_/ =!`"`#$@%, 00&P:p_/ =!`"`#$@%) 0&P:p_/ =!`"`#$@%, 00&P:p_/ =!`"`#$@%) 0&P:p_/ =!`"`#$@%, 00&P:p_/ =!`"`#$@%) 0&P:p_/ =!`"`#$@%, 00&P:p_/ =!`"`#$@%) 0&P:p_/ =!`"`#$@%, 00&P:p_/ =!`"`#$@%) 0&P:p_/ =!`"`#$@%, 00&P:p_/ =!`"`#$@%) 0&P:p_/ =!`"`#$@%, 00&P:p_/ =!`"`#$@%) 0&P:p_/ =!`"`#$@%DyK yK http://www.michigan.gov/documents/techtalk/SEMTemplateInstructions_259664_7.pdfDyK yK http://www.michigan.gov/documents/techtalk/SEMAppendixE_259538_7.pdfDyK yK http://ditforms.state.mi.us/TellUsWhatYouThink.aspx?Form=SEM-301 D ProjectName$(Insert System or Project Name Here)!Enter the System or Project name. 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If you do not see it, follow the steps below to turn it on.7(d0Click View + Toolbars and locate the SEM Toolbar7(dyin7If it is not checked, click over the name to turn it on7(dtin_If it is checked, click anywhere in the document to close the menus and locate it on the screen7(dnd C@qTurn gridlines off j!l(hTurn edit markings off j!$!l(jAttribute VB_Name = "AutoNew" Sub 4() '@h$tx$ lx PQtpx__SRP_6s__SRP_7gAutoOpen rNewMacros+\:p 0p 8p ` p @0:@%(`%xp ,x Cx5 0:@%(`%xp ,x Cx5 0:@%(`%xp ,x Cx5 0:@ %(`%xp ,x Cx5 0:@ %(`%xp ,x Cx5 p cp`h(pxt krU $`nls0h]xMEX f| w0hWxME6 LLLLLLLLLL*L*L*LLLLL*L*L*LLLLL*L*L*LLLLL*L*L*LL*L<<<<<<<<<<<<<<<<<<<<<< `H##8x% Xj@tz~@x Dn@h xd 8``h' \`h 8X`hX TP`hpD @4 @$  @ 4PHQK $*\Rffff*1;44af8f8b*\R1*#17b*\R1*#c1*\R3*#8c*\R3*#4d*\R3*#4e*\R1*#c1*\R3*#4d*\R3*#4e*\R1*#c1*\R3*#4d*\R3*#4e*\R1*#c0*\R1*#d0*\R1*#158*\R1*#166*\R1*#c1*\R3*#4d*\R3*#4e*\R1*#c0*\R1*#d0*\R1*#158*\R1*#166*\R1*#c1*\R3*#4d*\R3*#4e*\R1*#c0*\R1*#d0*\R1*#158*\R1*#166*\R1*#c1*\R3*#4d*\R3*#4e*\R1*#c0*\R1*#d0*\R1*#158*\R1*#166*\R3*#73*\R3*#6c*\R3*#3f*\R3*#3e*\R3*#3d#"   (( P<2 p    V $p0 h000B00J0xr0 @H Xp  X Autoexec Macro" Macro recorded 8/18/2005 by cainsoph Z(h j5l9nq@q8 @9pq +SEM Toolbar DO NOT CLOSE$ ("PCreate a balloon pop-up to advise form user that they should see the PMM Toolbar t!v z9x ~9| 9'CHECK FOR REVISION DATE AND SEM TOOLBAR9UWhen starting a new project, be sure you are using the current template from the web.7(dYou should see a SEM Toolbar at the top of your screen displaying the buttons you may need while completing this form (look for an icon with red and green background and a key. If you do not see it, follow the steps below to turn it on.7(d0Click View + Toolbars and locate the SEM Toolbar7(d7If it is not checked, click over the name to turn it on7(d_If it is checked, click anywhere in the document to close the menus and locate it on the screen7(dC@qTurn gridlines off j!l(hTurn edit markings off j!$!l(jAttribute VB_Name = "AutoOpen" Sub 8() '@exec Macro" recorded 8/18/2005 by cainsH CommandBars("SEM Toolbar DO NOT CLOSE").Visibl!TrueNApplication.DisplayStatus`(With ActiveWinxdow?r .e .ShowHiddenText 'End $)OpK}.Print )pFalse Creaa balloon pop-up to advise form user thatey should see PM IAssistant.NewB-/.DTypXmsoNumberD2.Ic# = AAlertWarningQuttBSetOKDHead S"CHECK FOR REVISION DATE AND OOLBAROLabels(1).d"Whe$n 4rtAa new project, be sure you$ aus the currenMemYfroBmLweb.2Y@Xa)Da!@hp ofr scre(dCEۀGs%may-whico$Be3thisy(k an ijc@VwAr@ gbackgr oua ke y. 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V$T'8 8 XA@ Z(\ P (!^ P!`L P!FB@Jk PA@6k Z(\oh`SEM, (B@4 SEM,. 0l (B@* 0 ChangeControlBlock Macro) Macro recorded 2/1/2007 by AdministratorSEM, (B@4 AddChangeControlBlock B@ !B@  B@ Z(  !FChangeControlBlock (!%B@   B@ SEM,. 0l (B@*o@Po@ UpdateTOC Macro) Macro recorded 2/6/2007 by Administrator TOC B@ !B@  B@   B@ (7B@  " , !FF5B@ 7( 5(qHp@ PrintWHidden Macroste+ Macro recorded 12/11/2006 by Administrator\sy @999pq )7 F d    ZB@co SEM,. 0l (B@*VXSEM,. 0l (B@*VXX Add Draft watermark Macro* Macro recorded 1/17/2008 by AdministratorSEM, (B@4 (%^!FB@H ( j!$!l(&  0DRAFTTimes New Roman !*!,%.B@HPowerPlusWaterMarkObject1 !2( !2!4(6 !2!(" !2!8(" !2!8B@:$@ !2!8!<(@ !2!8(>; !2(@ !2(BQ@$F !2(DQ@$F !2( !2!H(J N !2!H(L !2!H(l R !2(P R !2(T V !2( V !2(X Z j!$!l(&SEM,. 0l (B@*oPX RemoveDraft Macro* Macro recorded 1/17/2008 by AdministratorSEM, (B@4 (%^!FB@H ( j!$!l(&PowerPlusWaterMarkObject1 !*%,B@H B@ Z j!$!l(&SEM,. 0l (B@*o4 Use with REFERENCE FIELDS to repeat text input once (!`B@bo` X   j5l9nq q o  j5l9nq q o ߶Attribute VB_Name = "NewMacros" Sub ProtectWithText()  8.Description recorded 8/15/2005 by pcainfObcData[Invoke_Func[j..C ' ' N ActiveDo@cument4 Passwm:="SEM", NoReset:=True, Type:= _"$wdAllowOnlyFormFields EHnd U\np8' BdD form oval addiof inma+' v:GL;C .5sSpellCheck2. 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