 Team Approach
Default Mgmt. Plan
The Web
Teaching Students
Partnering
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The Web as an Important Communication Tool
- Invite loan specialists, lenders, and lender servicers to present at the sessions.
- Distribute materials containing loan information to the borrowers for future reference.
- Delay certification of loan applications until first-time borrowers have attended a session.
- Offer sessions intermittently throughout the semester to promote attendance.
- Offer one-on-one entrance counseling to students who cannot attend group sessions.
- Test borrowers at the end of the session to identify students who may need additional counseling.
- Use test results as an indicator that all relevant information is being covered during the session.
- Discourage multiple guarantors and lenders.
- Include and emphasize the correct procedures that transferring students should follow when notifying their lenders that they have transferred, as well as information regarding filing deferments.
- Provide each student with a loan summary that includes the names and phone numbers of relevant guaranty agencies, lenders, and lender servicers.
- Offer one-on-one exit counseling to students who cannot attend group sessions.
- Let students know that they can call the school for assistance. Provide them with the name and phone number of a contact person.
- Verify that all exit interview forms are fully completed.
Administer an exam at the end of the session to identify any students who may require additional counseling.
- Send borrowers a letter or brochure during their grace period reminding them of their rights and responsibilities, as well as a listing of phone numbers for students to call for assistance.
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