Michigan is now a national leader in how utilities deal with critical care customers who face service shut-offs.
The Michigan Public Service Commission approved its updated Consumer Standards and Billing Practices for Electric and Natural Gas Service rules recently. By including shut-off protection for critical care customers in the rules, the Commission is believed to be the only state public utility body in the nation that has formally adopted rules that cover these vulnerable customers.
Critical care customers are defined as someone requiring home medical equipment or a life support system and for whom an interruption of service would be immediately life-threatening. They must complete a Commission-approved Medical Certification Form annually to qualify for the program. The form must also be signed by a physician or public health official, and the customer must then submit the completed form to their utility for review to ensure that gas or electric service will not be interrupted due to bill nonpayment.
Under the new rules, utilities also are prohibited from remotely disconnecting households that have a critical care customer.
With only two weeks to go in the Battle of the Buildings competition, the staff at the Michigan Agency for Energy and the Michigan Public Service Commission are focused on winning the challenge.
The awards program recognizes buildings where occupants reduce energy and water usage.
Watch the video to find out how much the building’s energy and water usage has been reduced since January.
Michigan Agency for Energy
The Michigan Agency for Energy’s (MAE) mission is to advance an adaptable, affordable, reliable, and environmentally-protective energy future for Michigan. Our work focuses on several areas:
For more information on the LED rebate program and energy waste reduction in wastewater treatment, contact Jake Wilkinson at WilkinsonJ8@michigan.gov.
- Report To The Legislature
Review of Policies Relating to Carbon Dioxide Capture from Industrial Sources and the Use and Sequestration of Captured Carbon Dioxide in Enhanced Oil Recovery.
- The Michigan Energy Office has issued a Request for Information for new programs
- Electrify America - A Partnership with Michigan
Michigan partners join forces to submit an integrated vision for electric vehicle infrastructure and mobility support in response to the Volkswagen Group of America’s Electrify America RFP.
- Enbridge temporarily stops flow in Line 5 due to inclement weather in accordance with agreement with State
- State hires 2 pipeline experts as part of Enbridge study team
- Public feedback sessions on final Line 5 Alternatives Analysis begin Wednesday
- Line 5 independent alternatives analysis final report available for public review
- Higher demand for propane, natural gas, electricity expected with return to colder winter temperatures, MAE report says
- Enbridge told to make full accounting of Line 5's condition to Pipeline Safety Advisory Board in December