LARA - Complaints

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Health Professional Licensing Complaints

• Report of Change in Staff Privileges PDF icon

• Allegation Packet PDF icon

• Public Forum Newsletter
Protecting Your Health, a quarterly publication of the Bureau of Health Professions. Sign up to receive future issues automatically!

• Allegation Section:
The Allegation Section of the Health Investigation Division receives allegations against licensed health care professionals, gathers preliminary information, and determines whether investigations of the allegations should be authorized.

• What health care professions are regulated by BHP?

• How can I get disciplinary information about health care professionals?

• Once the DSC takes action, is their decision final?

• How do I file a consumer complaint?

• Can I file an allegation by telephone?

• What information is required?

• What happens after an allegation is filed?

• How to File a Complaint

• Allegation Process-FAQ's

• Citizen's Guide to Filing an Allegation PDF icon

Health Facility Complaints

• Complaint Procedure for the Bureau of Health Systems (BHS)
The Complaint Investigation Unit receives and processes consumer complaints against nursing homes, home health agencies, hospices, hospitals, freestanding surgical units, ambulatory surgical units, and end-stage renal dialysis centers. See A Citizen's Guide to Filing a Complaint Against a Health Care Facility. The Unit also receives and processes nursing home reported incidents. Facilities may click here to link to the incident reporting forms.

THREE METHODS FOR FILING A COMPLAINT

1. Completing the BHS Health Facility Online Complaint Form. THIS FORM IS ONLY FOR INDIVIDUALS THAT WANT TO FILE A COMPLAINT.

2. Calling the toll-free Complaint Hotline, 1-800-882-6006.

3. Mailing or faxing a completed Nursing Home Complaint Form (BHS-OPS-361a for nursing homes only), or a Resident/Patient Care Complaint Form (BHS-OPS-361 for health facilities other than nursing homes), that can be obtained by clicking on the form name and printing, or by submitting a letter that includes:
-- The name and the address of facility.
-- The nature of the complaint.
-- The date of the incident.
-- The complainant's name, address, and daytime telephone number.

CONTACT INFORMATION
Michigan Department of Licensing and Regulatory Affairs
Bureau of Health Systems
Division of Operations, Complaint Investigation Unit
P.O. Box 30664, Lansing, Michigan 48909
Phone:(517)241-4712; Fax:(517)241-0093
Toll-free Complaint Hotline, 1-800-882-6006.

• Health Facility Complaints and Investigations