Michigan Agency for Energy urges former Energy America residential customers to check their gas bills.
Contact: Nick Assendelft 517-284-8300 (office)
Oct. 11, 2017
LANSING, Mich. – The Michigan Agency for Energy (MAE) today urged 4,500 former Energy America customers who may have signed up for service in 1998 to check their bills to see if they are now being charged by Direct Energy Services as their natural gas supplier. If so, they may have been enrolled without their consent and should be aware of their rights.
“Customers may be unaware of the change or their rights to choose their natural gas provider every year,” said Valerie Brader, Executive Director of the Michigan Agency for Energy. “If your provider changed without your knowledge or consent, we encourage you to contact us for help sorting through your options before deciding on a service provider.”
Customers can call MAE’s Customer Support line at 1-800-292-9555 before making any decision. They can also fill out an online form.
In 2005, alternative gas supplier Direct Energy bought Energy America, which was serving residential customers throughout Michigan in the Consumers Energy and DTE Gas service territories. Direct Energy has launched an effort to contact the 4,500 former Energy America customers by mail or phone to discuss their service agreements.
“When customers choose Direct Energy, we are happy that they have made the choice that is right for them,” Brader said. “But, if customers didn’t make that choice, we want to make sure they understand their rights and take advantage of free tools to help them to determine their best options.”
If customers are unsure who their gas supplier is, they can look for the Natural Gas Charges section on the gas bill they receive from either Consumers Energy or DTE Energy. If Direct Energy is noted as the gas supplier, and that isn’t a choice the customer made, MAE strongly encourages the customer to call the state for assistance.
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