Filing A Complaint

Complaints Against Licensees for Electrical, Mechanical and Plumbing
Complaints Against Local Units of Government
Complaints Against Mobile Home Communities, Installer/Servicer, Manufacturer, or Retailer

Complaints Against Licensees for Electrical, Mechanical and Plumbing

The Office of Administrative Services (OAS) reviews complaints against electricians, mechanical contractors, and plumbers.

All complaints must be in writing and should include the following information:

  • Name, address, and phone number of complainant
  • Job location (if different than complainant's address)
  • Specify township, city, or village and county of job location
  • Name and address of company complaint is against
  • Individual(s) dealt with at company
  • License number of contractor, if known
  • What were they hired to do (i.e., install specific equipment, repair equipment, etc.)
  • What was wrong with the job
  • If equipment was installed, was a permit obtained and/or inspections performed
  • Attach copies of any substantiating documentation (i.e., contract, proposal, invoice, etc.)


Correspondence regarding complaints should be mailed to:

Bureau of Construction Codes
Office of Administrative Services
P.O. Box 30254
Lansing, MI 48909

Upon receipt of the information bureau staff will review documentation to determine if an investigation should be initiated or if additional information is required.

The Bureau of Construction Codes does not have the authority to intervene in monetary or contractual disputes.

Note: Complaints against residential builders and/or maintenance and alteration contractors are not handled through this agency. Please contact the Bureau of Commercial Services at 517-241-9202 (complaints).

Questions may be directed to the Office of Administrative Services at 517-335-2972.



Complaints Against Local Units of Government

The Office of Administrative Services (OAS) processes and reviews complaints relating to the administration and enforcement of construction codes as performed by local units of government.

All complaints must be submitted in writing and should include the following information:

  • Name, address, and phone number of complainant
  • Identification of the unit of government (i.e. Village, Township, City, or County)
  • Clearly detail the specific issue of the complaint
  • Attach copies of any substantiating documentation

All correspondence regarding complaints against local units of government that administer and enforce their own construction code programs should be submitted to:

Bureau of Construction Codes
Office of Administrative Services
P.O. Box 30254
Lansing, MI 48909

Note: Complaints will only be accepted in writing by letter or via email. No anonymous submissions will be processed.

Questions may be directed to the Office of Administrative Services at 517-335-2972.



Complaints Against Mobile Home Communities, Installer/Servicer, Manufacturer, or Retailer

Prior to filing a formal complaint with our agency; send a written complaint that includes all areas of concern to the community, installer/servicer, manufacturer, or retailer. The complaint must be sent certified mail with return receipt or hand delivered with hand written receipt of delivery.

If a satisfactory response is not received in 10 business days, a complaint may be filed with the Office of Local Government and Consumer Services using a Mobile Home Statement of Complaint form.

Return the completed "Mobile Home Statement of Complaint" form and accompanying information to:

Bureau of Construction Codes
Building Division
P.O. Box 30254
Lansing, MI 48909

  • A copy of the complaint letter sent or delivered to the community, installer/servicer, manufacturer, or retailer
  • A copy (not original) of the delivery receipt which shows acceptance or refusal of delivery
  • A copy (not original) of any written response received relative to the complaint
  • A copy (not original) of any documents which support the complaint. Please include a copy of the purchase agreement if the complaint is against a retailer or manufacturer, or a copy of the work order if the complaint is against an installer/servicer

Questions may be directed to the Building Division at 517-241-9317.