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2009 Calendar Year

Complaint Reasons
A complaint may have more than one reason. Therefore, the total number of complaint reasons may not match the total number of complaints
             
Reason
Insurance
Company
Blue Cross
HMO
Other
Total
Claim Handling 1,585 ( 57%) 682 ( 44%) 227 ( 55%) 10 ( 03%) 2,504
Customer Service 615 ( 22%) 683 ( 44%) 159 ( 38%) 4 ( 01%) 1,461
Underwriting 358 ( 13%) 158 ( 10%) 27 ( 06%) 3 ( 01%) 546
Marketing & Sales 196 ( 07%) 13 ( 01%) 3 ( 01%) 69 ( 24%) 281
Account/Loan Servicing 1 ( 00%) 0 ( 00%) 0 ( 00%) 1 ( 00%) 2
Non-Compliance 1 ( 00%) 0 ( 00%) 0 ( 00%) 151 ( 52%) 152
Other 1 ( 00%) 0 ( 00%) 0 ( 00%) 51 ( 18%) 52
Totals: 2,757    1,536   416   289   4,998

 
Related Content
 •  2010 Calendar Year
 •  2008 Calendar Year
 •  2007 Calendar Year

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