The Michigan Office of Financial and Insurance Regulation's (OFIR's) Market Conduct Unit (MCU) proactively monitors the business practices of insurance institutions (including companies, agencies, third party administrators, managing general agencies and surplus lines carriers) operating in Michigan to ensure fair treatment of Michigan consumers. The responsibilities of ensuring compliance with the Insurance Code, MCL 500.100 et seq, and regulations, include assessing and addressing the market practices of insurers, such as sales, advertising, underwriting, and claims handling.  Upon the findings and recommendations of a market conduct examination, the Commissioner may require the company to take corrective action or may impose other sanctions.

 Market Regulation Exam Reports

• Comprehensive Examination - full scope examinations generally involving a review of all of a company's business practices.
• Targeted Examinations - focused examinations reviewing either a specific line of business or a specific business practice.
• Limited Examinations - data requests and questionnaires are sent to selected companies requesting information pertinent to their insurance activities in Michigan.

The Market Conduct Unit utilizes and shares information with the National Association of Insurance Commissioners' databases. Market Conduct also participates with other states in NAIC collaborative efforts and multi-state cooperative examinations.

 Market Regulation Exam Reports

• Company Examinations
• Agency Audits