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Filing A Complaint


Complaints Against Licensees for Electrical, Mechanical and Plumbing 
Complaints Against Local Units of Government 
Complaints Against Manufactured Home Communities, Installer/Servicer, Manufacturer, or Retailer 


Complaints Against Licensees for Electrical, Mechanical and Plumbing 

The Office of Administrative Services (OAS) reviews complaints against electricians, mechanical contractors, and plumbers.

All complaints may be made using the complaint form, by letter, or via email:

-name, address, and phone number of complainant
-job location (if different than complainant's address)
-specify township, city, or village and county of job location
-name and address of company complaint is against
-individual(s) dealt with at company
-license number of contractor, if known
-what were they hired to do (i.e., install specific equipment, repair equipment, etc.)
-what was wrong with the job
-if equipment was installed, was a permit obtained and/or inspections performed
-attach copies of any substantiating documentation (i.e., contract, proposal, invoice, etc.)

Correspondence regarding complaints should be mailed to: 

Michigan Department of Licensing and Regulatory Affairs
Bureau of Construction Codes
Office of Administrative Services
PO Box 30254
Lansing, MI 48909

Email:  bccoas@michigan.gov

Upon receipt of the information bureau staff will review documentation to determine if an investigation should be initiated or if additional information is required.

The Bureau of Construction Codes does not have the authority to intervene in monetary or contractual disputes.

Note: Complaints against residential builders and/or maintenance and alteration contractors are not handled through this agency.  Please contact the Corporations, Securities, and Commercial Licensing Bureau at 517-241-9202 (complaints).

Questions may be directed to the Office of Administrative Services at 517-335-2972.



Complaints Against Local Units of Government 

The Office of Administrative Services processes and reviews complaints relating to the administration and enforcement of construction codes as performed by local units of government.

All complaints must be submitted in writing and should include the following information:

-Name, address, and phone number of complainant
-Identification of the unit of government (i.e. Village, Township, City, or County)
-Clearly detail the specific issue of the complaint
-Attach copies of any substantiating documentation
-Signature of complainant

All correspondence regarding complaints against local units of government that administer and enforce their own construction code programs should be submitted to: 

Bureau of Construction Codes
Office of Administrative Services
P.O. Box 30254
Lansing, MI 48909

Note: Complaints will only be accepted in writing. No anonymous submissions will be processed.

Questions may be directed to the Office of Administrative Services at 517-335-2972.



Complaints Against Manufactured Home Communities, Installer/Servicer, Manufacturer, or Retailer 

Prior to filing a formal complaint with our agency, a written complaint that includes all areas of concern must be sent to the community, installer and servicer, manufacturer, or retailer. The complaint should be sent by an avenue that documents receipt of the correspondence (e.g., certified mail, hand delivered with hand written receipt, facsimile, electronic mail).

If a satisfactory response is not received in 10 business days, a complaint may be filed with the Building Division using a Manufactured Housing Statement of Complaint form.

Return the completed "Manufactured Housing Statement of Complaint" form and accompanying information to: 

Bureau of Construction Codes
Building Division
P.O. Box 30254
Lansing, MI 48909

-A photocopy of the correspondence sent or hand delivered to the entity.
-A photocopy (not original) of the delivery receipt showing acceptance or refusal of delivery.
-A photocopy (not original) of any written response received from the entity.  If a verbal response is received, provide a written summary of what was said, by whom and when in the "Complaint Information" section of the form.  If no response is received, indicate that in the "Complaint Information" section.   
-A photocopy (not original) of any documents and/or photographs supporting the complaint.  For example, complaints against retailers and manufacturers should include items like purchase agreements and payment receipts.  Complaints against installers and servicers should include work orders and/or estimates.  For community complaint items, photographs and the location of the items (e.g., potholes, drainage, spacing, etc.) should be provided.

Questions may be directed to the Building Division at 517-241-9317.


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