The Division of Licensing and Certification is within the Bureau of Health Systems (BHS), Michigan Department of Licensing and Regulatory Affairs (LARA).

The Division is responsible for state licensing and federal certification of the following health facilities and agencies as well as providers and suppliers.

State Licensing

The Michigan Public Health Code requires the following health facilities and agencies to be state licensed (Codes and Rules):

Clinical Laboratories
Hospice Agencies and Residences
Hospitals
Freestanding Surgical Outpatient Facilities (FSOF)
Psychiatric Hospitals/Units and Partial Hospitalization Programs

Federal Certification

The Bureau of Health System is the State Agency (SA) for Michigan providers that want to be federally certified to participate in the Medicare/Medicaid programs. The Division coordinates the certification program on behalf of the Centers for Medicare and Medicaid Services (CMS) for the following provider and supplier types. The certification process and priorities are set by CMS.

Ambulatory Surgical Centers (ASC)
Clinical Laboratories
Comprehensive Outpatient Rehabilitation Facilities (CORF)
End Stage Renal Dialysis (ESRD) Facilities
Home Health Agencies
Hospice Agencies and Residences
Hospitals
Outpatient Physical Therapy (OPT) Facilities
Portable X-Ray Suppliers
Psychiatric Hospitals/Units and Partial Hospitalization Programs
Rural Health Clinics

Please note: Facilities not covered by the Division of Licensing and Certification include assisted living, state operated facilities (unless federally certified), adult foster care, and homes for the aged.

Complaints

A complaint or allegation against a state licensed or federally certified provider may be made verbally, in writing, or anonymously by calling the Bureau of Health System's Complaint Hotline at 1 800-882-6006, by Faxing to (517) 241-0093, or filing online. The Health Facility Complaints and Investigations web page will provide more information.

Please note that complaint investigations are focused on if a provider has violated state licensing requirements or a condition of participation in the Medicare/Medicaid program. Other available complaint hotlines below:

MI Attorney General Medicaid Fraud and Patient Abuse Complaint Filing Information
24-hour Health Care Fraud Hotline: 1-800-24-ABUSE (1-800-242-2873)

Michigan Department of Human Services (Adult Protective Services)
Statewide 24 hour Hotline: 1-800 996-6228

Michigan Protection and Advocacy Service(MPAS)
Developmental Disabilities: 1-800-288-5923
Mental Illness: 1-800-288-5923

Freedom of Information Act(FOIA) Requests
The FOIA web page will provide information on how to obtain public records.

Division Contact Information

Division of Licensing and Certification
Bureau of Health Systems
Michigan Department of Licensing and Regulatory Affairs
Ottawa Building, 1st Floor
611 W. Ottawa Street
P.O. Box 30664
Lansing, MI 48909
General Phone No.: (517) 241-4160
FAX No.: (517) 241-3354
BHS-LC@michigan.gov

Note: Specific provider type contact information is listed on individual web pages above.