Spring 2012 Joint Provider/Surveyor Outline & Objectives

Suburban Collection Showplace - Novi, MI

Welcome Remarks from the Bureau of Health Systems
Mike Pemble, Director


Challenges of Caring for Clinically Complex Residents
Dr. Charlotte Eliopoulos, RN, PhD


  • Describe the profile of today's nursing home resident
  • List examples of new care challenges
  • Describe factors influencing ability of staff to care for residents with complex clinical conditions
  • List actions to address needs of residents with complex clinical conditions


A. Coaching and Communication with a Diverse Work Force
Dr. Charlotte Eliopoulos, RN, PhD


  • Discuss new approaches to management based on an increasingly diverse workforce
  • Compare coaching from traditional supervision
  • Describe basic coaching skills

B. Person Centered Care Through Consistent Assignment: The Key to Quality
Cean Eppelheimer; Audrey Stob, RN, CPHQ


  • Describe person centered planning in Michigan
  • Discuss operational strategies for implementing consistent assignments

C. Uh-oh, Did I Do That? Medication Errors in LTC
Dr. John Mitchell, Pharm. D., FASHP


  • Define medication errors and classify their significance
  • Understand the extent of medication errors and their impact on patient care
  • Discuss the factors contributing to errors and the impulse to "place blame" on healthcare workers
  • Examine approaches to minimize the risk of medication errors and applications to LTC

D. Strategies for Reducing Falls and Improving Balance for Skilled Nursing Facility Residents
Dr. Matthew Ford, P.T., PhD


  • Recognize prevalence of falls in skilled nursing facilities
  • Identify common risk factors for falls among nursing home residents
  • List resident situations that require medical or physical therapy referral
  • List management strategies for minimizing fall risks
  • Discuss the components of a comprehensive program that minimizes falls in nursing homes

E. Basic Elements of a LTC Infection Control Program
Teri Lee Dyke, RN, MSN,CIC


  • Describe the role of the infection preventionist in healthcare
  • Describe the functional infection control program
  • List Infection control mitigation and management
  • Case Studies/group response
  • Recognize resources available for infection prevention

F. Hey, Get Out of My Chair: A Look at Changing the Culture of Engagement
Karl Schillinger, B.S., CTRS


  • Define the challenges of individuals with dementia and understanding aggressive behavior
  • Non-pharmacological approaches for managing behavioral symptoms
  • Time and Task vs. Elder Centered