Complaints

  • The Bureau of Community and Health Systems (BCHS) accepts and processes complaints against various state licensed and federally certified health facilities, agencies, and programs.

    To file a complaint against a state licensed or federal certified health facility, including nursing home, hospitals, home health agencies, hospices, surgery centers, dialysis centers, and other providers, see information below.

Three Methods for Filing a Complaint

    1. Submit a complaint using the online form.
    2. Submit a complaint using the complaint form (BCHS-361) by mail, fax, or email.
    3. Call the toll-free Complaint Hotline at 800-882-6006.

The Complaint Process

  • The goal of the complaint process is to protect the health, safety and welfare of residents, patients, and clients receiving care and services from state licensed and federally certified providers.

    BCHS will only investigate allegations where a provider may be violating state licensing or federal certification requirements, and if an allegation is substantiated the goal is to bring that provider back into compliance when possible.

    If you provide your contact information, you will receive a confirmation via mail or e-mail that your complaint has been received within 30 days from the date your complaint is received by the bureau.

    If your allegation(s)  warrant an investigation, your complaint will be assigned to a state surveyor who may attempt to contact you by phone.  An unannounced on-site visit at the facility will be conducted and a follow up notice will be sent outlining our investigation findings. Please note that the actual investigation and final findings can take several weeks, if not longer, to complete and process.

For More Information, Contact

  • Department of Licensing & Regulatory Affairs
    Bureau of Community and Health Systems - Health Facility Complaints
    PO Box 30664
    Lansing, MI 48909

    Phone: 800-882-6006 
    Fax: 517-241-0093
    Email: BCHS-Complaints@michigan.gov

    Michigan Long Term Care Ombudsman Program (advocates for residents in nursing homes, adult foster care homes, and homes for the aged) – Call 866-485-9393 or email SLTCO@meji.org.