The Bureau of Health Systems has developed the Michigan Operations Manual (MOM) which details the certification and survey process in Michigan.

The nine chapters are listed below:

Chapter 1 -  Authority

Chapter 2 -  Licensing and Certification

Chapter 3 -  Michigan Long Term Care Facility Standard Surveys

Chapter 4 -  Long Term Care Complaint and Facility Reported Incident Surveys (Abbreviated)

Chapter 5 -  Protocol for Specific Issues

Chapter 6 -  Abuse, Neglect, Mistreatment and Misappropriation of Resident Property

Chapter 7 -  Filing Complaints Against Health Facilities

Chapter 8 -  Hearings

Chapter 9 -  Nursing Home Responsibilities Regarding Complaints of Abuse, Neglect, Mistreatment and Misappropriation