General Overview

The Division of Operations was established in the Bureau of Health Systems in 1999. The responsibilities of the Division have grown to include four work units providing support and services to the other Divisions within the Bureau, as well as to the public for long-term care facilities. The responsibility of receiving and investigating nursing home and hospital complaints is managed by the Complaint Investigation Unit.

Management of the Bureau's database system, the collection of data and the issuance of necessary reports and analysis, approval of involuntary transfer or discharge plans, and Freedom of Information Act requests are all handled by the Data Management Unit.

Processing, tracking, and coordinating enforcement actions for the Bureau of Health Systems are conducted by the Enforcement Unit.

The Training Unit is responsible for ensuring a comprehensive program of staff training, professional development, proper understanding and implementation of state and federal regulations, and the coordination of Bureau-wide quality improvement programs.

Contact the Division of Operations