Insurance Advocacy

The Insurance Advocacy for Home-Based Alternatives Program works statewide to help families maximize insurance coverage for home care services. The program:

• helps families understand the benefits available under their insurance contracts,
• coaches families through the process of negotiating approval for home care services that may or may not be regular benefits under the insurance contracts, and
• assists families in resolving denials of home care services.

In addition, the program reviews each referral to ensure prompt coordination with all publicly funded home care resources and use of all available routes to achieve Medicaid eligibility.

Services: Over 900 children and families are served annually.

Contact: Kathy Neville, (616) 844-1056 Nevillek@michigan.gov