Skip Navigation
MDCR - Michigan Department of Civil Rights Michigan Department of Civil Rights
Michigan Department of Civil Rights
Email this Page
Share this Link on Facebook
Tweet this page on Twitter!

Assistance for the Disabled at Self-Service Gas Stations

The United States Department of Justice, Civil Rights Division, Disability Section issued a release in May, 1999 to inform self-service gas stations of their duty to assist disabled persons to pump gas. The Americans with Disabilities Act (ADA) requires that self-serve stations provide equal access to their customers with disabilities. Gas stations are public accommodations and therefore subject to the ADA.

If necessary to provide equal access, gas stations must:

  • Provide fueling assistance upon request to an individual with a disability (one who has either a disability placard or license plate). A service station or convenience store is not required to provide such service at any time that it is operating on a remote control basis with a single employee, but is encouraged to do so, if feasible.
  • Let patrons know (e.g., through appropriate signs) that customers with disabilities can get fueling assistance by either honking or otherwise signaling an employee.
  • Provide the fueling assistance without any charge beyond the self-serve price.

Other rules governing gas stations also provide that:

  • Employees are not required to pump gas for drivers with a disability if someone able to pump gas is also in the car.
  • Attendants are not required to perform additional full-service duties such as cleaning windshields and checking oil.
  • Gas stations may have policies that limit the hours they can provide alternative service.

Look for a blue poster in the window of the gas station that signals they serve drivers with disabilities, then look for a sign beside the poster displaying the hours the service is available.

If denied assistance, customers may file a complaint with the U.S. Department of Justice Civil Rights Division (1-800-514-0201, TDD 1-800-514-0383) or they may file a private lawsuit.