• Welcome to QSAC

Welcome to the Quality Service Audit Checklist (QSAC) program. QSAC is a voluntary management standards program that assists public libraries by setting benchmarks for Governance & Administration, Human Resources, Services, Collection Development, Technology, Facilities & Equipment and Public Relations. The Library of Michigan recognizes public libraries as they achieve each level. Libraries can be certified at the Essential, Enhanced and Excellent levels.

Basic requirements for QSAC certification: To achieve certification at a level, a library must meet the requirements for state aid to public libraries, the measures at that level and the measures at all levels below that level.

To work on or complete a level, you will need to open the form for the level you want below and save it on your computer.

Instructions Using the QSAC Measure Documents:

1. Open the document of the Level you wish to work on. Save the document locally. Fill in the Library Name at the top. Continue working through the form, saving as you go.

2. Start with the Essential Level, filling out the completion date for each item in the seven areas of service. You may use either the date when the measure was completed or the current date. Comments are optional, but welcome.

3. Upon completion, sign the Certification Form at the end of the report and mail the completed report and form to the address listed.

4. The Library of Michigan will send you a certificate, letter and a window cling and will also send a letter to your state representative and senator notifying them of your achievement. A sample press release is provided below.

5. After you receive your Essential Level Certification, you may begin the same procedure for the Enhanced Level and then the Excellent Level.

Help: If you need to edit your report after submitting your certification form or if you have any questions, please contact Karren Reish at reishk@michigan.gov or (517) 241-0021.

• Essential Level Measures 

• Enhanced Level Measures 

• Excellent Level Measures 

• All QSAC Measures by Category 

• Introduction & History of QSAC 

• Certified Libraries - Essential Level 

• Certified Libraries - Enhanced Level 

• Certified Libraries - Excellent Level 

• Glossary 

• QSAC for Library Cooperatives 

• Sample Press Release 

• QSAC Building Waiver Form 

• QSAC Essential Level Logo - JPG

• QSAC Enhanced Level Logo - JPG

• QSAC Excellent Level Logo - JPG

• Human Resources - Appendix A 

• Governance/Administration - Appendix B 

• Services - Appendix C 

• Collection Development - Appendix D 

• Technology - Appendix E 

• Facilities and Equipment - Appendix F 

• Public Relations - Appendix G 

• Planning Resources - Appendix H