Support desk for the Michigan Online Educator Certification System (MOECS):
Telephone: 517-373-3310
Phone support is available Monday through Thursday from 7:30am to 9:30am and 2:30pm to 5:30pm.

When a certificate application is submitted via MOECS, the status will be "PENDING PAYMENT". Once paid, it will change to "WAITING FOR DOCUMENTS". When all documents are received, the status will change to "PENDING EVALUATION". Once the status is in "PENDING EVALUATION", please wait patiently. You will receive an e-mail with additional instructions if for some reason we need to place your application on "HOLD", otherwise, you will receive an e-mail when the application has been "APPROVED". Once approved, you can log back into MOECS and print your certificate. Professional educator certificate RENEWALS are valid upon payment and may be printed immediately thereafter.