Beneficiary Eligibility Verification
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Eligibility Verification Options:
- Benefit Plans
- CHAMPS - Eligibility Inquiry
- Providers without internet access
- Verifying Eligibility with the mihealth card
- Eligibility Inquiry - Beneficiary Search Options
- Eligibility Response Information
- Eligibility Policy
- Need more information
- Providers will now need to utilize the Benefit Plan ID(s) indicated in the eligibility response to determine a beneficiary's program coverage and related covered services for a specific date of service.
- Benefit Plan data is assigned by the CHAMPS Eligibility and Enrollment (EE) Subsystem based on the source of the data (e.g., Medicaid, CSHCS, etc.) and program assignment factors (e.g., scope/coverage codes, level of care codes, etc.).
- Benefit Plan ID table
The following options are available for enrolled MI Medicaid Providers to verify eligibility for the Medicaid, CSHCS, MOMS, Plan First, and MIChild programs:
- Online Eligibility Inquiry is now available for Providers.
- To access the CHAMPS system you must log onto https://sso.state.mi.us
- For instructions on how to obtain a user ID/password and to subscribe to CHAMPS please click here: SSO Instructions
- Go to the 'Provider Portal', then 'Member' section, then click on the 'Eligibility Inquiry' hyperlink.
- See Policy Bulletin MSA 09-30 and MSA 09-46 for more information.
- Response Examples: Coming soon
- web-DENIS is BCBSM's secure browser-based internet site for eligibility verification.
- Eligibility information for Medicaid, CSHCS, MOMS, ABW, and MIChild is available including Pending Eligibility.
- Providers can also print the eligibility response to use for documentation of coverage.
- ANSI, ASC X12N 270/271 transaction is also available. Contact BCBSM at 1- 800-542-0945 and/or click here for more information .
- Available to MI Medicaid Providers free of charge.
To obtain access into web-DENIS, please review the following instructions:
- Participating BCBSM Providers with current access to web-DENIS
- Participating and Non-Participating BCBSM Providers without access to web-DENIS
Need more information:
Michigan Public Health Institute is now able to accept Real-Time/Batch HIPAA 270/271 transactions from all Providers, Billing Agents, and Clearinghouses registered with CHAMPS. These services are provided on behalf of MDHHS and are available free-of-charge.
MI Healthplan Benefits Website: This website allows users to submit individual or multiple eligibility inquiries (up to 15 at a time) using a single date of service (DOS) or DOS span. The website contains an online enrollment form.
- X12 270/271 (Real time) HIPAA Transaction: This transaction allows users to submit individual eligibility requests at any time using a single DOS or DOS span. This option provides an immediate real time response to each eligibility request.
- X12 270/271 (Batch) HIPAA Transaction: This transaction allows users to submit a batch file at any time and receive a response file within 24 hours.
- Contact Provider Inquiry at 1-800-292-2550 to verify eligibility.
- The Automated Voice Response System (AVRS) was discontinued on September 29th, 2009.
Verifying Eligibility with the mihealth card :
- The mihealth card does not contain eligibility information and does not guarantee eligibility.
- Providers must verify eligibility using one of the options indicated on this page prior to rendering services.
- Use the beneficiary ID number search option and enter the ID located on the front of the mihealth card.
- Additional search options are available if a beneficiary does not have the mihealth card.
The following search options are available using the CHAMPS Eligibility Inquiry and/or 270/271 transaction:
1. Beneficiary ID number or Client Identification Number (CIN) (MIChild Inquiries only)
2. Beneficiary social security number and date of birth
3. Beneficiary name and social security number (or date of birth).
Eligibility Response Information: Beneficiary information is confidential under federal guidelines and must be used only for verifying beneficiary eligibility. If the beneficiary is eligible, the following information is available from the eligibility response:
- Benefit Plan data for the date of service, which is assigned by the Eligibility Subsystem based on the source of the data (e.g., Medicaid, CSHCS, and MOMS) and program assignment factors (e.g., scope/coverage codes, Level of Care [LOC] codes, etc.). Providers will need to utilize the Benefit Plan ID(s) indicated in the response to determine a beneficiary's program coverage and related covered services for a specific date of service.
- LOC information (including the LOC code), Source Provider ID (supplied through the Department of Human Services[DHS]), National Provider Identifier (NPI), provider name, telephone number, address, and patient pay amount, if applicable.
- Medicaid Health Plan (MHP) Primary Care Physician (PCP), including the PCP name, telephone number, and NPI. (Note: Data provided only if the date of service is the current date.)
- Third-Party Liability (TPL), including the payer name, payer ID, coverage type code, group number, policy number, and policy holder ID. Note: If the TPL listed is no longer active or if is not being reported in the response, please contact Provider Inquiry at 1-800-292-2550 or complete an Online Request at www.michigan.gov/reportTPL
- CSHCS restriction data, including qualifying diagnosis code(s) and authorized provider list if the provider submitting the inquiry is authorized for the date of service.
- Other information: Transaction date (when the data was applied to the Eligibility Subsystem), current county of residence, DHS case number, DHS worker load number, and DHS local office home number.
- Pending Eligibility
- Provider Manual
Go to the Beneficiary Eligibility Chapter: Section 3 - Verifying Beneficiary Eligibility
Contact Provider Inquiry:
P.O. Box 30731
Lansing, MI 48909-8231