PATRON DISPUTE INFORMATION - TRIBAL CASINOS
Michigan tribal casinos are operated under the authority of the Tribal-State Compacts mutually entered into between the Tribes and the State of Michigan, as well as the federal Indian Gaming Regulatory Act (IGRA). The Michigan Tribal-State Compacts do not provide a resolution process for problems and issues that may arise between a patron and a tribal casino, i.e., a dispute over slot machine payouts or malfunctions.
Filing a patron complaint with a tribal casino in Michigan
The Tribal-State compacts require a patron to file a complaint with the Indian casino's tribal government (usually the tribal gaming commission) or with National Indian Gaming Commission, an agency of the U.S. Government, to resolve any issues or disputes with respect to the operations of the establishment(s).
To file a patron complaint with the federal government:
Contact the National Indian Gaming Commission at their regional office at 651-290-4004 or write to:
Regional Director St. Paul
National Indian Gaming Commission
380 Jackson Street, Suite 420
St. Paul, MN 55101
Note: The State of Michigan cannot become involved with the resolution of specific patron-tribal casino disputes. The State of Michigan cannot represent the interests of either the patron or the tribal gaming casino. The patron should first attempt to resolve disputes with the tribal government that owns the particular casino. If you have questions about filing a patron complaint, you may contact the Michigan Gaming Control Board at 313-456-1344.